Client Manager – Business Insurance

Marsh McLennan Agency; Chesterfield (MO); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work

Generous time off

Tuition reimbursement

Professional development opportunities

Stock purchase opportunities

Job summary

Marsh McLennan Agency (MMA) is seeking a Client Manager in our Business Insurance Department in Chesterfield, MO to support a high volume of complex accounts with a strong focus on service and accuracy.

You will work closely with producers, the service team, and clients to prepare submissions, market coverage, and bind policies, while responding promptly to client needs. Hybrid flexibility is available to meet business needs.

Qualifications

• High School diploma or general education degree.
• 3-5 years’ experience in underwriting, rating and billing or prior insurance experience at an agency or related company.
• 1-2 years’ experience providing customer service to commercial lines customers.

Responsibilities

• Handle new business, renewal business and customer service needs for a large volume of complex accounts with the service team.
• Prepare and market submissions, prepare proposals, bind coverage and check/correct policies.
• Respond promptly to client requests and maintain knowledge of insurance products, coverage options and risk management principles.
• Collaborate with producers, unit manager, client executive and client administrator to ensure quality client service.

Skills

Customer service

Teamwork

Communication

Attention to detail

Time management

Education

High School diploma

Tools

Sagitta

Epic Experience

Job description

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Managerat MMA.

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Managerat MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).

A day in the life.

As our Client Manager in our Business Insurance Department, you will be a member of a 5-7 person unit team providing timely and quality handling of new business, renewal business and customer service needs for a large volume of complex accounts. You will work together with the service team, including Producer, Unit Manager, Client Executive, and Client Administrator to prepare and market submissions, prepare proposals, bind coverage, and check/correct policies, while also responding promptly to all client requests. You will demonstrate knowledge of insurance products, coverage options, and risk management principles. You will consistently strive to make a positive contribution to customer satisfaction and model a superior commitment to client service. This position requires in-person interaction with in-office service teams, producers, and clients while also allowing for hybrid flexibility when needed. The ideal candidate will display a high degree of professionalism and commitment to teamwork, customer service, and collaboration in line with our organizational mission and values to drive our strategic initiatives and achieve business objectives.

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

• High School diploma or general education degree
• 3-5 years’ experience in underwriting, rating and billing or prior insurance experience at an agency or related company
• 1-2 years’ experience providing customer service to commercial lines customers.

These additional qualifications are a plus, but not required to apply:

• Some college or higher education
• Sagitta & Epic Experience

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable Benefits.

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about a career at MMA, check out our website or flip through our recruiting brochure .

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Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

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