Client Services Manager – Business Insurance

Marsh; Fargo (ND); Hybrid; USD 75.000 - 110.000; Vollzeit

Benefits dieser Stelle

Hybrid work

Generous time off

Tuition reimbursement

Stock purchase opportunities

Charitable contribution match programs

Zusammenfassung

Marsh McLennan Agency in Fargo, ND is seeking aClient Services Manager for the Business Insurance team. You will lead and supervise the service group, ensure retention and development, and drive departmental initiatives aligned with overall business strategy.

The role requires 5+ years of leadership in insurance and strong knowledge of commercial lines, with the ability to guide clients. MMA offers hybrid work, generous time off, tuition reimbursement and career development opportunities.

Qualifikationen

• 5+ years of leadership/management experience in insurance or risk management.
• 5+ years of business or commercial insurance experience.
• Ability to research regulatory issues and provide clear guidance to clients.
• Knowledge of technical underwriting.
• Maintain integrity and confidentiality with customers and colleagues.

Aufgaben

• Provide leadership and supervision to the Business Insurance Service team.
• Drive retention and talent development of staff.
• Execute departmental initiatives aligned with business strategy.
• Support training and quality assurance programs.
• Manage budgets and KPIs reflecting growth goals.
• Promote knowledge sharing on workflow, markets, and best practices.

Kenntnisse

Leadership

Management

Insurance knowledge

Underwriting knowledge

Client guidance

Relationship skills

Ausbildung

Bachelor’s degree in business or related field

Jobbeschreibung

Company:

Marsh McLennan Agency

Description:

Client Services Manager – Business Insurance

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Services Manager at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH).

A day in the life.

As our Client Services Manager on the Business Insurance team, you’ll provide leadership and supervision to the Business Insurance Service team, ensuring the retention and talent development of quality employees. Additionally, you will also be responsible for executing departmental initiatives in alignment with overall business strategies and objectives. Finally, you’ll assist with the development of colleagues by supporting training and quality assurance programs.

• Participate in the recruiting, hiring and onboarding of new colleagues.
• Monitor and address employee workload and capacity (book size, coverage hours, time off)
• Ensure compliance with corporate programs and policies, including PTO, attendance, travel and expense reimbursement.
• Engage in regular communications with employees through one-on-one sessions, team meetings and departmental initiatives.
• Work closely with staff to ensure agency management systems, files and operational procedures are followed and kept timely in accordance with MMA quality standards.
• Support colleague development by conducting annual performance and compensation reviews, developing personal development goals, and engaging in career paths discussions.
• Manage annual budgets and key performance indicators (KPIs) that reflect growth goals and business conditions and support strategic agency initiatives.
• Promote knowledge sharing among employees to address issues surrounding workflow, markets, products, legislative issues and best practices.
• Actively participate in ongoing leadership development training to enhance your management skills and stay up to date with latest leadership trends and best practices.
• Participate in local and regional workgroups to provide feedback on trends and challenges and communicate partnerships, strategies and opportunities back down to local office teams

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

• 5+ years of leadership/management experience in the area of insurance, risk management or similar industry
• 5+ years of experience with business or commercial insurance
• Ability to use available resources to research regulatory issues and provide clear, concise and accurate information and guidance to clients
• Knowledge of technical underwriting
• Maintain a positive work atmosphere by acting and communicating in a manner that instills good working relationships with customers, clients, colleagues and management.
• Strong management and demonstrated team-building skills
• Establishes priorities and organizes time efficiently to ensure that tasks are completed to meet or exceed deadlines. Maintain a high level of integrity and confidentiality

These additional qualifications are a plus, but not required to apply:

• Bachelor’s degree in business, risk management or equivalent
• Property/Casualty license

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work
• Charitable contribution match programs
• Stock purchase opportunities

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh and its affiliates are EOEMinority/Female/Disability/Vet/SexualOrientation/Gender Identity employers.

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