Client Manager - Business Insurance

Marsh McLennan Agency; Chesterfield (MO); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work

Tuition reimbursement

Stock purchase plan

Generous time off

Professional development opportunities

Job summary

Marsh McLennan Agency in Missouri seeks a Client Manager in the Business Insurance department to manage new and renewal business and client service for commercial accounts. You will work with a 5–7 person team to prepare submissions, market proposals, and bind coverage, while ensuring accurate policy reviews and prompt client responses.

The role requires in-depth knowledge of insurance products and risk management, with in-person collaboration and optional hybrid flexibility to suit team needs.

Qualifications

• High School diploma or general education degree.
• 3-5 years’ experience in underwriting, rating and billing or prior insurance experience at an agency or related company
• 1-2 years’ experience providing customer service to commercial lines customers.
• Some college or higher education
• Sagitta & Epic Experience

Responsibilities

• Handle new business, renewal business, and customer service needs across a large volume of complex accounts with a 5–7 person team.
• Prepare and market submissions, develop proposals, bind coverage, review and correct policies.
• Respond promptly to all client requests while coordinating with service teams, producers, and clients.
• Demonstrate knowledge of insurance products, coverage options, and risk management principles.
• Collaborate in-office with service teams, producers, and clients; hybrid flexibility as needed.

Skills

Customer service

Communication

Teamwork

In-person collaboration

Education

High School diploma or GED

Some college

Tools

Sagitta

Epic

Job description

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Client Manager at MMA.

Client Manager – Business Insurance

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH).

A day in the life

As a Client Manager in our Business Insurance Department, you will be part of a 5–7 person team responsible for the timely and high-quality handling of new business, renewal business, and customer service needs across a large volume of complex accounts. You will work closely with the service team to prepare and market submissions, develop proposals, bind coverage, review and correct policies, and respond promptly to all client requests.

In this role, you will demonstrate a strong knowledge of insurance products, coverage options, and risk management principles. You will consistently contribute to customer satisfaction and exemplify a strong commitment to exceptional client service. This position requires in-person collaboration with in-office service teams, producers, and clients, while also offering hybrid flexibility as needed.

The ideal candidate will bring a high level of professionalism and a strong commitment to teamwork, customer service, and collaboration, aligning with our organizational mission and values to support strategic initiatives and achieve business objectives.

Our future colleague

We’d love to meet you if your professional track record includes these skills:

• High School diploma or general education degree
• 3-5 years’ experience in underwriting, rating and billing or prior insurance experience at an agency or related company
• 1-2 years’ experience providing customer service to commercial lines customers.

These additional qualifications are a plus, but not required to apply:

• Some college or higher education
• Sagitta & Epic Experience

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable Benefits

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about a career at MMA, check out our website or flip through our recruiting brochure.

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Who You Are Is Who We Are

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

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