Customer Success Manager

Vividly; United States; Remote; USD 65,000 - 169,000; Full time

Job summary

Vividly seeks a Customer Success Manager experienced in CPG trade management. This remote role involves building customer relationships, analyzing usage data, and collaborating with teams to improve customer journeys. Ideal candidates will bring at least 5 years in trade promotion management and excellent communication skills.

Benefits

100% Remote position

Flexible PTO

Healthcare, Dental and Vision coverage

401K with 3% contribution

Monthly Remote Work Stipend

Vividly Days Off for holidays

Qualifications

• 5+ years of experience in Trade Promotion Management.
• Experience in CPG Industry is a must.
• Impeccable oral and written communication skills.

Responsibilities

• Develop relationships with customers to enhance product usage.
• Analyze customer data to improve their platform experience.
• Act as a strategic consultant to SMB CPG companies.

Skills

Communication

Problem Solving

Customer Relationship Management

Job description

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Who We Are

Vividly is the leading modern trade promotion management (TPM) solution built by and for the consumer packaged goods industry. From campaign creation to deductions management and promotion measurement, we help brands manage every element of trade spend. With our easy-to-use platform and industry-leading experience, we pride ourselves on our ability to bring businesses to the next level.

Who We Are

Vividly is the leading modern trade promotion management (TPM) solution built by and for the consumer packaged goods industry. From campaign creation to deductions management and promotion measurement, we help brands manage every element of trade spend. With our easy-to-use platform and industry-leading experience, we pride ourselves on our ability to bring businesses to the next level.

Not familiar with trade promotion spend? It’s a multi-trillion dollar problem ripe for disruption by an innovative SaaS startup. The average consumer packaged goods (CPG) brand spends 20% of its topline revenue to promote their products… but the entire industry operates on emails, PDFs, and Excel spreadsheets!

At Vividly, we’re solving this massive problem using a modern tech stack and exciting tactics including AI, Machine Learning, and Fintech, adding value to everyone in the chain. Some of our customers include brands you may use and love—Liquid Death, Amy’s, and Laird Superfoods, to name a few.

Who You Are

We are seeking a hardworking, bright, and energetic professional experienced in CPG trade management to join the Customer Success team! If you're a self-starter with an entrepreneurial spirit and technical aptitude, you'll fit right in. This is an exciting opportunity to participate in and help shape our customer's journey to the Cloud. We need someone who has lived on the front lines of Small to Midsize Business (SMB) Trade, helping these companies better understand, optimize, and analyze trade dollars.

Your Impact

• Develop fantastic relationships with our customers, turning them into raving fans of our software. We want our customers to know and love the Vividly product so much that it changes how they do their jobs.
• Analyze the customer’s usage and data within the platform to constantly increase the value they experience.
• Collaborate, problem-solve, and strategize with our specialists to build a rinse-and-repeat process for each customer with all the documentation, education, and deliverables they need to succeed independently.
• Act as a strategic consultant to some of the most exciting and successful SMB CPG companies out there and advocate for the customers you manage to improve our products and processes.
• Work with the sales and marketing teams to capture customer references, develop case studies, and additional marketing opportunities.
• Support Developers and Product Managers with large new features and changes to the software including testing/scoping ideas, and connecting them with clients to ensure customer feedback is engrained in future versions of the software.
• Help be the face of our brand. We want SMB TPM thought leaders who will help foster an industry-leading hub for process and strategy best practices.
  
  

What We Look For

• 5+ years of experience in Trade Promotion Management
• CPG Industry experience is a must
• Deductions, accruals, or general trade finance experience are preferred
• Experience with POS data management is an added bonus!
• Experience with TPM software is an added bonus!
• Technical prowess with SaaS products preferred
• Experience working in a start-up and comfortable with change
• Impeccable oral and written communication skills
• Eager to learn and fosters a desire to serve customers and create win-win partnerships
• A GSD attitude and the willingness to change processes and methods as we evolve
  
  

Additional Information

• 100% Remote position - Open to anywhere in the USA so long as you have internet
• Salary and equity - We base our salary bands off of current market data to ensure you’re getting compensated fairly
• Flexible PTO - and we really mean it! We want folks to utilize time off to help prevent burn out!
• Healthcare, Dental and Vision - We cover 100% of your monthly premiums and 50% of all dependents
• 401K through Betterment - Where we contribute 3%
• Weekly $20 Sharebite Stipend - For every meal you purchase using your Sharebite stipend, they donate a meal
• Monthly $50 Wellness Reimbursement - physical wellness, mental wellness, learning & development - we’ve got you!
• Monthly $200 Remote Work Stipend - Use it for your phone bill and internet
• Vividly Days Off - For every holiday, you get an additional day off! Whenever a holiday falls on a Monday or Friday, we turn it into a 4 day weekend! That means Vividly employees have 20 days of holiday right off the bat
  
  

Vividly is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, political affiliation or belief.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology and Customer Service

• Industries

  Real Estate, Financial Services, and Capital Markets

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