Client Manager

Y.CO; Fort Lauderdale (FL); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Client Manager to join their yacht management department. In this exciting role, you will be the primary contact for Captains, Crew, and Client Offices, managing your own portfolio of yachts while collaborating with a skilled team of maritime specialists. Your strong communication skills and yachting industry experience will help you build lasting relationships and achieve trusted advisor status with clients. You will thrive in a fast-paced environment, tackling complex challenges and identifying commercial opportunities. Join a forward-thinking company that values sustainability and encourages yacht owners to participate in global initiatives for environmental protection and social equity.

Qualifications

• Client-facing experience in the maritime or superyacht industry is essential.
• Strong written and verbal communication skills are crucial.

Responsibilities

• Act as the key contact for Captains, Crew, and Client Offices.
• Coordinate management functions to exceed service deliverables.

Skills

Communication Skills

Interpersonal Skills

Problem Solving

Commercial Awareness

Teamwork

Job description

As a Client Manager, you will be an integral part of our yacht management department, acting as the key contact for Captains, Crew, and Client Offices. With responsibility for your own portfolio of yachts, but supported by an experienced team of maritime specialists, you will coordinate between the various management functions to ensure that service deliverables for your yachts are consistently exceeded. You will enjoy the challenge of building relationships with key stakeholders with your excellent written and verbal communication skills; and your previous experience within the yachting industry - along with the expertise of the wider team - will help you to achieve trusted advisor status with our clients. You enjoy a fast-paced and varied role and are not afraid to find creative solutions to complex problems and identify commercial opportunities at every stage of the way. You will also actively participate in all Y.CO sponsored sustainability programs and encourage yacht owners to become a part of the company’s global initiatives for environmental protection and social equity in yachting.

ABOUT YOU

1. High energy and enthusiasm, with a strong commitment to exceeding client expectations
2. Strong written and verbal communication and interpersonal skills, with the ability to connect and build strong relationships with clients and colleagues
3. Entrepreneurial spirit, and able to identify commercial opportunities
4. Ability to work effectively under pressure and travel internationally as required
5. Ability to think laterally and provide creative solutions to complex issues
6. Team player with the desire to become an active participant in the future growth of Y.CO

EXPERIENCE

1. Client-facing experience within the maritime or superyacht industry
2. Experience of maritime or superyacht operations at a senior level