Client Liaison & Production Specialist

Entertainment Partners; West Hollywood (CA); On-site; USD 56,000 - 62,000; Full time

Job summary

Entertainment Partners is hiring a Client Liaison & Production Specialist to assist Clients with questions and issues, providing real-time support via calls, texts, and SF cases. The role emphasizes accurate data handling, adherence to procedures, and collaboration with Client Services and other departments.

The position is in-office and requires strong communication skills, a helpful attitude, and attention to detail.

Qualifications

• In-office role with client-facing responsibilities.
• Strong written and verbal communication skills required.
• Experience with Salesforce and MS Excel is a plus.

Responsibilities

• Provide real-time support for client calls, texts, and SF cases.
• Route inquiries to correct queues and follow proper procedures.
• Proactively resolve basic client issues and maintain case data in SF.
• Collaborate with Client Services and other departments on projects.
• Occasional after-hours cardholder text support (one weekend day every ~12 weeks).

Skills

Communication

Customer service

Attention to detail

Multitasking

Problem solving

Tools

Salesforce

Excel

Job description

Entertainment Partners is hiring a Client Liaison & Production Specialist to assist Clients with questions and issues, providing real-time support via calls, texts, and SF cases. The role emphasizes accurate data handling, adherence to procedures, and collaboration with Client Services and other departments.

The position is in-office and requires strong communication skills, a helpful attitude, and attention to detail.