Client Experience Specialist

Lorygen Group; Los Angeles (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Lorygen Group in Los Angeles seeks a personable and motivated Client Service Associate to support client relationships, answer questions, and provide professional assistance throughout the customer experience. This role is ideal for individuals who enjoy working with people, understanding customer needs, solving routine concerns, and developing strong relationship-building skills.

The position emphasizes friendly, professional service, clean follow-ups, and collaboration within a team to drive

Qualifications

• Strong verbal and interpersonal communication skills.
• Friendly, professional, and customer-focused attitude.
• Strong listening and problem-solving abilities.
• Positive attitude and willingness to learn.
• Excellent organizational and multitasking skills.
• Comfortable interacting with clients and the public.
• Reliable, adaptable, and self-motivated.

Responsibilities

• Provide friendly, professional, and timely customer support.
• Listen carefully to client needs and provide appropriate information.
• Support client follow-ups and relationship-building activities.
• Maintain positive and professional client relationships.
• Assist with customer satisfaction and retention initiatives.
• Communicate client questions and feedback to appropriate team members.
• Maintain organized records of client interactions and follow-up activities.
• Support promotional and customer engagement initiatives.
• Assist with identifying opportunities to support customer acquisition.
• Collaborate with team members to achieve service and business goals.
• Participate in ongoing training and professional development.

Skills

Verbal communication

Interpersonal skills

Listening

Problem solving

Organization

Public interaction

Reliability

Education

High school diploma or equivalent

Job description

Lorygen Group in Los Angeles seeks a personable and motivated Client Service Associate to support client relationships, answer questions, and provide professional assistance throughout the customer experience. This role is ideal for individuals who enjoy working with people, understanding customer needs, solving routine concerns, and developing strong relationship-building skills.

The position emphasizes friendly, professional service, clean follow-ups, and collaboration within a team to drive