Service Desk Analyst I — Client IT Support & Growth

RedHelm; Pittsburgh (Allegheny County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) program

Paid time off

Floating holidays

Job summary

RedHelm is seeking a Service Desk Analyst I to provide technical support and assistance across various channels. This position requires a customer-first mindset and attention to detail while resolving technical issues for clients.

The ideal candidate should have experience in delivering end-user support and a basic understanding of networking as well as troubleshooting skills in Windows and macOS environments. Join RedHelm to contribute to a collaborative and innovative technology partner.

Qualifications

• Experience providing end-user technical support in a professional environment.
• Basic understanding of TCP/IP networking and wired/wireless connectivity.
• Familiarity with user account management in Active Directory.

Responsibilities

• Serve as a primary point of contact for client technical issues.
• Troubleshoot and resolve common end-user issues.
• Document troubleshooting steps and resolutions.

Skills

Strong customer service orientation

Clear verbal and written communication skills

Attention to detail

Ability to follow defined processes

Willingness to learn

Education

High school diploma or equivalent

Tools

Windows

macOS

Active Directory

TCP/IP networking

Job description

RedHelm is seeking a Service Desk Analyst I to provide technical support and assistance across various channels. This position requires a customer-first mindset and attention to detail while resolving technical issues for clients.

The ideal candidate should have experience in delivering end-user support and a basic understanding of networking as well as troubleshooting skills in Windows and macOS environments. Join RedHelm to contribute to a collaborative and innovative technology partner.