IT Service Desk Specialist: End-User Tech & ITIL Support
Strategic Technology Institute Inc.
Get more replies from employers
Send a job-specific resume in minutes.
Job summary
Strategic Technology Institute Inc. in Atlanta seeks a Customer Support specialist to be the first point of contact for IT incidents, service requests, and technical inquiries.
You will provide remote, phone, email, chat, and desk-side support to end users, troubleshooting hardware, software, and network issues. You will log and escalate using ServiceNow, follow ITIL practices, maintain SLAs, and collaborate with Infrastructure, Cybersecurity, and Applications teams to resolve problems and
Qualifications
- High school diploma or GED required; two years in Help Desk/Service Desk preferred
- Associate degree in IT/CS or related field with one year of support experience
- Bachelor's degree in IT/CS or related field preferred
- Experience with Microsoft Windows 11, 365, Teams, Outlook, Entra ID, AD
- Familiarity with ITIL service management principles and ticketing systems
Responsibilities
- Be the first point of contact for IT incidents, requests, and inquiries
- Provide remote, phone, email, chat, and desk-side support to end users
- Troubleshoot hardware, software, network, and device issues; communicate with customers
- Log, escalate, and manage incidents using ServiceNow; follow ITIL practices
- Maintain SLAs and deliver outstanding customer service
Skills
Education
Tools
Job description
Strategic Technology Institute Inc. in Atlanta seeks a Customer Support specialist to be the first point of contact for IT incidents, service requests, and technical inquiries.
You will provide remote, phone, email, chat, and desk-side support to end users, troubleshooting hardware, software, and network issues. You will log and escalate using ServiceNow, follow ITIL practices, maintain SLAs, and collaborate with Infrastructure, Cybersecurity, and Applications teams to resolve problems and
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
