Client Integrations & AI Solutions Engineer

Ambs Call Center; Tampa (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

Ambs Call Center is seeking a Client Integration & Solutions Engineer to enhance service for clients across the U.S. This role involves developing integrations, optimizing client experiences, and working closely with operational teams. Ideal candidates should have technical skills in APIs, JSON, and collaboration tools such as Zapier. This position is in Tampa, FL, with opportunities for professional growth in a fast-paced environment. Attention to detail and problem-solving abilities are essential for success.

Qualifications

• Experience developing and configuring software accounts.
• Strong problem-solving skills to handle client concerns effectively.
• Ability to conduct system testing and ensure compliance.

Responsibilities

• Develop and configure new live answering service accounts.
• Build and refine client AI Agents based on needs.
• Collaborate with teams to align programming with protocols.
• Implement updates and maintain documentation effectively.
• Troubleshoot programming issues with internal teams.

Skills

Experience working with APIs

JSON knowledge

Zapier proficiency

Analytical skills

Attention to detail

Problem-solving ability

Communication skills

Time management

Collaboration

Adaptability

Education

2-3 years' work experience

Tools

Startel Software

SQL queries

Job description

Ambs Call Center is seeking a Client Integration & Solutions Engineer to enhance service for clients across the U.S. This role involves developing integrations, optimizing client experiences, and working closely with operational teams. Ideal candidates should have technical skills in APIs, JSON, and collaboration tools such as Zapier. This position is in Tampa, FL, with opportunities for professional growth in a fast-paced environment. Attention to detail and problem-solving abilities are essential for success.