Client Integration Officer (CEP)

Lenmar Consulting Inc; New York (NY); On-site; USD 52,000 - 70,000; Part time

Job summary

Direct Financial Client is seeking a Client Integration Officer in NYC to serve as the primary liaison among Sales, Credit, and Regulatory teams, overseeing end-to-end onboarding, client management and issue resolution. The role requires coordinating with KYC, Legal and Compliance to ensure compliant onboarding and ongoing client relationships across global markets.

The position emphasizes stakeholder collaboration, process governance, and timely escalation of risks, with a focus on delivering

Qualifications

• 3–5 years of client management, operations, credit, due diligence, and/or legal negotiations experience.
• Understanding of ISDA/CSA, GMRA, MSFTA, Side Letters, NDA's, ETSA, Options Agreements etc.
• Understanding how a large financial institution operates, with knowledge of both trade and client lifecycles.
• Good interpersonal and communication skills.

Responsibilities

• Oversee the onboarding process for new Clients and maintain existing relationships end-to-end.
• Establish end-to-end client management processes and enforce through policies and procedures.
• Facilitate Global coordination and collaboration with various stakeholders (KYC, Credit, Legal, Compliance; Sales, Relationship Managers; Regulatory).
• Responsible for regulatory requirements collection, review and adherence.
• Ensure internal/external systems setup.
• Oversee the mitigation of risks related to the processes; escalate as required.
• Participate in external & internal audits of the Bank's functions and processes.
• Set an example and promote a culture of delivery excellence within the team, encourage open discussion.
• Monitor ongoing production process and resource utilization.
• Act on feedback from client reviews to maintain client satisfaction.
• Assist in dealing with technical queries from clients/auditors/internal stakeholders.
• Take responsibility for personal development and training.

Skills

Client management

Operations

Credit

Due diligence

Legal negotiations

Job description

We have this W2 Contract opportunity for a Client Integration Officer with our Direct Financial Client in NYC.

Client Integration Officer (CEP) - Req # 271-1

Location: NYC, NY 10019

Pay Rate: $44.20/hr W2 (No Benefits)

Duration - 12 months +

The role serves as the primary liaison among Sales, Credit, and Regulatory teams, ensuring seamless communication and rapid issue resolution while collaborating with cross functional groups to prioritize onboarding requests in accordance with business objectives and customer needs. The incumbent leads Pipeline Review meetings to provide transparency on onboarding progress, identify risks, and manage escalations, and fosters a culture of continuous learning by coaching team members and delivering constructive feedback. By developing and maintaining strong relationships with key stakeholders, alignment and effective collaboration are guaranteed, with oversight of the end to end onboarding process for new clients and the ongoing management of existing relationships. The position also establishes and enforces client management policies and procedures, facilitates global coordination across stakeholders, and proactively mitigates process related risks, escalating matters when necessary.

Global Markets has the scale and reach to conduct business anywhere in the world and deliver products denominated in almost all of the world's currencies. Their global network comprises more than 3,000 professionals working on our six main trading floors in London, Hong Kong, New York, Paris, Singapore and Tokyo. They are supported by regional offices throughout Europe, the Americas, Middle East and Asia-Pacific.

The Client Integration Team is a critical component of our organization, playing a key role in facilitating seamless onboarding of our clients across various segments, including Hedge Funds, Regulated Funds, Banks, Insurance companies, Pension Funds, and Public Institutions. Our team's mission is to partner with Sales and Relationship Managers to ensure efficient and effective integration of new clients, enabling them to fully leverage our services and solutions. To achieve this, we collaborate closely with various internal stakeholders and functions, including Know Your Customer (KYC), Credit, Regulatory, and Legal teams, to ensure a comprehensive and compliant onboarding process. By working closely with these teams and the Sales teams and RMs, we strive to deliver exceptional client experiences, drive business growth, and strengthen our relationships with key stakeholders.

Candidate Success Factors

• Results and Impact
  • Able to influence peers and team.
  • Demonstrates good judgement when making decisions of high complexity and impact.
  • Exercise appropriate autonomy in the execution and delivery of work.
  • Responsible for driving outcomes, which have meaningful effect on team or department.
• Leadership and Collaboration:
  • Creates trust with colleagues.
  • Acts in leadership capacity for projects, processes, or programs.
• Client, Customer and Stakeholder Focus:
  • Able to build relationships with a mix of colleagues and clients.
  • Interacts regularly with management and department leaders.
  • Demonstrates the ability to influence stakeholders at the team level.
• Compliance Culture and Conduct:
  • Takes full responsibility for personal actions and demonstrates courage in facing problems and conflicts.
  • Perceived as a person of high moral character; upholds corporate values and displays high ethical standards.

Responsibilities

• Responsible for overseeing the onboarding process for new Clients and maintaining existing relationships as part of the end-to-end client coordination process
• Establish end-to-end client management processes and enforce through policies and procedures
• Facilitate Global coordination and collaboration with various stakeholders (KYC, Credit, Legal, Compliance; Sales, Relationship Managers; Regulatory)
• Responsible for regulatory requirements collection, review and adherence
• Ensure internal/external systems setup
• Oversee the mitigation of risks related to the processes; facilitate escalations when required
• Participate, as needed, in external & internal audits of the Bank's functions and processes.
• Set an example and promote a culture of delivery excellence within the team, encourage an environment of openness that welcomes effective challenge and supports open discussion.
• Monitor the ongoing production process and the effective utilization of resources.
• Act on feedback from client reviews to maintain client satisfaction.
• Assist in dealing with technical queries from clients / auditors / internal stakeholders.
• Take responsibility for personal development and training.

Minimum Required Qualifications

• 3-5 years of Client Management, Operations, Credit, Due Diligence, and/or Legal Negotiations experience
• Understanding of relevant legal agreements (ISDA/CSA, GMRA, MSFTA, Side Letters, NDA's, ETSA, Options Agreements etc.)
• Understanding how a large financial institution operates, with knowledge of both trade and client lifecycles.
• Good interpersonal and communication skills.

Preferred Qualifications

• Strong functional expertise in one or more areas (Risk, Legal, Due Diligence, Client Management, Operations)
• Deep understanding of banking regulations and operations