Client Enablement Oversight Associate

Deutsche Bank AG; Town of Columbus (NY); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health and wellbeing benefits

Retirement savings plans

Parental leave

Family building benefits

Volunteer programs

Job summary

Deutsche Bank is seeking a Client Enablement Oversight Associate in New York to support the Institutional Client Group's funds onboarding and client coverage. You will coordinate across Credit, Legal, Onboarding Case Management and other teams, partnering with relationship managers to drive a seamless client experience.

The role requires experience in banking/finance with strong stakeholder management and process improvements.

Qualifications

• Proficient relevant work experience in the Banking/Finance industry.
• Preferred experience in Change, Relationship Management, Legal or Credit Risk functions.
• Experience facing both clients and senior internal stakeholders.
• Experience in building and managing business processes with multiple stakeholders and inputters.
• Ability to see the big picture and define target state processes that are client-centric and efficient.

Responsibilities

• Back up coverage of key ICG clients ensuring funds onboarding and related needs are met efficiently.
• Track, report and resolve issues to meet client expectations on launch dates and backfill projects.
• Coordinate with all functions impacting funds onboarding to ensure resources are available.
• Support FX desk in meeting new client growth objectives and gaps with existing clients.
• Assist with tracking, reporting and producing MI/presentations for senior management.

Skills

Banking/Finance

Change management

Relationship management

Credit risk

Client facing

Process improvement

Investment Banking

Job description

Job Description: Job Title Client Enablement Oversight Associate Corporate Title Associate Location New York, NY

Overview

Fixed Income & Currencies (FIC) Client Enablement is a function sitting within the broader FIC Chief Operating Officer (COO) Group and plays a key role in driving the strategic revenue and growth initiatives of the Institutional Client Group. Specifically, it aims to deliver: a seamless and competitive client experience when getting counterparties ‘good to trade’ and then dealing with Deutsche Bank; and innovative client relationship management tooling that facilitates effective and profitable client coverage with considered allocation of resource You’ll perform a client-facing role covering several of the Institutional Client Group’s (ICG’s) highest priority clients. You’ll be responsible for managing their funds onboarding pipeline with them proactively; organizing and coordinating functional inputs to the internal process – (across Credit, Legal, Onboarding Case Management etc.) and face off directly to the key relationship managers in ICG. This will be a key area of strategic development in the short to medium term as ICG looks to establish a competitive edge that can drive deepened client relationships and revenue growth. You’ll be responsible for setting up structured reporting and tracking from which ICG can monitor its functional performance with key clients with a view to tracking and affecting client experience trends.

What We Offer You

• A diverse and inclusive environment that embraces change, innovation, and collaboration
• A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days
• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits
• Educational resources, matching gift and volunteer programs

What You’ll Do

• Back up coverage of key ICG clients making sure that their funds onboarding and related needs are met efficiently; assist the primary coverage in tracking, reporting and resolving issues to effectively meet client expectations – both launch dates and backfill projects
• Close partnership with all functions impacting the funds onboarding processes ensuring key resources are made available as required and all working shared and well articulated priorities
• Supporting the Foreign Exchange (FX) desk in meeting both its new client growth objectives and plugging the gaps with existing clients
• Help improve and drive change for the end-to-end FX onboarding process
• Assist with supporting regional growth initiatives through tracking, reporting and producing MI / presentations to be used for senior management

Skills You’ll Need

• Proficient relevant work experience in the Banking/Finance industry
• Preferred experience in Change, Relationship Management, Legal or Credit Risk functions
• Experience facing both clients and senior internal stakeholders.
• Experience in building and managing business process with multiple stakeholders and inputters
• Proven ability to ‘see the big picture’ and define target state processes that are both client-centric and achieve internal efficiency and robust control
• Knowledge of Investment Banking business areas – (the products; clients and their motivations etc)

Skills That Will Help You Excel

• Strong attention to detail with ability to multi-task and produce quality work under tight deadlines and minimal supervision
• Collaborative and disciplined approach to problem-solving and work dynamically across multiple functions

Expectations

It is the Bank’s expectation that employees hired into this role will work in the New York office in accordance with the Bank’s hybrid working model. Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion. The salary range for this position in New York City is $90,000 - $110,000. Actual salaries may be based on a number of factors including, but not limited to, a candidate’s skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.

Deutsche Bank Benefits

At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That’s why we are focused on providing benefits and perks that enable our colleagues to live authentically and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home.

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We strive for a culture

In which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people

We welcome applications from all people and promote a positive, fair and inclusive work environment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

For over 150 years, our dedication to being the Global Hausbank for our clients has been driven by our people – in around 60 countries and across more than 150 nationalities. Their deep understanding, insights, expertise, and passion help our clients navigate an increasingly complex world – be it in our Corporate Bank, our Private Bank, our Investment Bank or our Asset Management (DWS) division. Together we can make a great impact for our clients at home and abroad, securing their lasting success and financial security.

More information at: Deutsche Bank Careers (db.com)