Client Experience Associate SAFE ACT, Assistant Vice President

Citi; Chicago (IL); On-site; USD 87,360 - 131,040; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k)

Life, accident, and disability insurance

Paid time off

Job summary

Citi is seeking a seasoned professional for an onboarding specialist role in Chicago, Illinois. The individual will apply in-depth disciplinary knowledge to improve processes and workflows within the Banking, Credit, and Investments platform, ensuring a seamless client experience.

This position requires robust analytical and interpersonal skills, managing internal relationships while supporting clients through the KYC and account opening processes. The selected candidate will work full-time and be eligible for competitive benefits.

Qualifications

• 5-8 years of relevant experience in wealth management or financial services.
• Strong analytical skills and attention to detail.
• Excellent verbal and written communication skills.

Responsibilities

• Apply specialized knowledge related to onboarding processes.
• Partner with sales teams to fulfill client requests.
• Ensure documentation is accurate and complete.
• Support clients in KYC/onboarding processes.
• Assess and escalate risks in business decisions.

Skills

Analytical skills

Interpersonal skills

Attention to detail

Verbal communication

Written communication

Relationship management

Education

Bachelor's degree or equivalent experience

Job description

Overview

This is a seasoned professional role responsible for applying in-depth disciplinary knowledge to improve processes and workflows within the Banking, Credit and Investments platform. They ensure a seamless and differentiated experience in partnership with sales teams and integrate subject matter and industry expertise, requiring a thorough understanding of how different areas coordinate to achieve overall business objectives. This individual plays a pivotal role impacting the client experience.

This role requires internal collaboration partnering with sales teams, and liaising with internal partners (KYC, Account Opening and product partners) to fulfill client requests.

Responsibilities

• Applies specialized knowledge related to onboarding in order to complete monitoring, assessment, analysis, and evaluation of processes and data, which includes identifying policy gaps, formulating recommendations, researching and interpreting information, and identifying data inconsistencies to define business issues.
• Partners with sales teams, and liaises with internal partners (KYC, Account Opening and product partners) to fulfill client requests while maintaining constant communication. Provides the highest level of customer service and teamwork.
• Ensures all documentation is current, accurate, and complete, fulfilling requests promptly.
• Supports clients navigating the KYC/onboarding and account opening processes while evaluating moderately complex and variable issues with substantial potential impact.
• Demonstrates subject matter and industry expertise, and an ability to break down information systematically and influences decisions through advice, counsel, and facilitation, directly affecting team performance and supports the training and development of peers.
• Assesses and escalates risk in business decisions, safeguarding the firm's reputation and assets by ensuring compliance with laws, rules, and regulations. This involves adhering to policy, applying sound ethical judgment, and escalating, managing, and transparently reporting control issues.

Qualifications

• Experience: 5-8 years of relevant experience, with a preference for prior experience in wealth management or other financial services roles.
• Strong analytical skills.
• Strong interpersonal skills.
• Ability to manage internal and external relationships.
• High degree of engagement and attention to detail.
• Ability to manage multiple concurrent deadlines in a dynamic environment.
• Excellent verbal and written communication skills.
• Certifications: Requires FINRA SIE, Series 7, and Series 66 (or Series 63 & 65), or must be obtained within 150 days.

Education

Bachelor's/University degree or equivalent experience.

Compensation and Benefits

Primary Location Full Time Salary Range: $87,360.00 - $131,040.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Job Details

Job Family Group: Private Client Coverage

Job Family: Private Banker Support

Time Type: Full time

Primary Location: Chicago Illinois, United States

Anticipated Posting Close Date: Jun 22, 2026

EEO Statement

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.