Client Intake & Workflow Coordinator

Oldcastlebuildingenvelope; Los Angeles (CA); On-site; USD 34,440 - 48,216; Full time

Benefits offered by this job

Competitive benefits

PTO & floating holidays

Performance-based raises/bonuses

Training opportunities

Job summary

Oldcastle BuildingEnvelope is seeking an Inbox Coordinator to serve as the first point of contact for incoming customer quote and project requests. You will review requests, gather information, prioritize urgency, and route opportunities to the appropriate estimator or team.

The role emphasizes strong organizational and communication skills, with proficiency in Outlook and Excel, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Customer service, administrative or coordination experience preferred.
• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and accuracy.
• Proficiency with Microsoft Office products, including Outlook and Excel.
• Ability to learn new processes and systems through training.

Responsibilities

• Monitor and manage incoming customer requests through shared inboxes and other communication channels.
• Review customer requests to determine the appropriate next steps and assign them to the correct estimator or department.
• Maintain accurate records and update tracking systems as required.
• Prioritize requests based on urgency and customer needs.
• Communicate professionally with internal teams to support timely responses.
• Assist with administrative and coordination activities to support the estimating team.
• Support with administrative related work with other administrators.

Skills

Customer service

Administrative coordination

Time management

Written communication

Verbal communication

Multi-tasking

Attention to detail

Tools

Microsoft Outlook

Microsoft Excel

Job description

Oldcastle BuildingEnvelope is seeking an Inbox Coordinator to serve as the first point of contact for incoming customer quote and project requests. You will review requests, gather information, prioritize urgency, and route opportunities to the appropriate estimator or team.

The role emphasizes strong organizational and communication skills, with proficiency in Outlook and Excel, and the ability to manage multiple priorities in a fast-paced environment.