Client Intake Specialist — Customer Support Pro

DM Law; Kansas City (MO); On-site; USD 42,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision coverage

Life & Disability insurance

Flexible PTO (120 hours)

On-site parking

401(k) with company match

Job summary

DM Injury Law, LLC is expanding its client intake team in Kansas City, MO. This Customer Support role focuses on delivering a positive initial experience for potential clients and guiding inquiries toward formal agreements with the legal team.

The ideal candidate is a strong listener with clear communication, capable of gathering key details and building trust quickly while navigating high-stakes conversations.

Qualifications

• Experience in customer service, call center, sales, or client-facing roles.
• Strong time management and ability to prioritize tasks effectively.
• Detail-oriented with a strong sense of follow-through.
• Clear and professional communication skills.

Responsibilities

• Serve as the first point of contact for prospective clients (phone, email, text).
• Gather basic information using call guidelines to assess fit (no legal advice required).
• Route qualified inquiries to attorneys or team members.
• Follow up with clients to gather additional information and maintain engagement.
• Maintain accurate records while protecting confidentiality.
• Support a smooth, high-quality intake process in a fast-paced environment.

Skills

Customer service

Call center

Client-facing

Time management

Attention to detail

Clear communication

Job description

DM Injury Law, LLC is expanding its client intake team in Kansas City, MO. This Customer Support role focuses on delivering a positive initial experience for potential clients and guiding inquiries toward formal agreements with the legal team.

The ideal candidate is a strong listener with clear communication, capable of gathering key details and building trust quickly while navigating high-stakes conversations.