Client Intake Specialist (Customer Support)

DM Injury Law; Kansas City (MO); Hybrid; USD 36,000 - 44,000; Full time

Benefits offered by this job

Premium Medical, Dental, and Vision

401(k) with company match

Flexible PTO of 120 hours

Complimentary On-Site Garage Parking

Team-building events and lunches

Job summary

DM Injury Law in Kansas City is seeking a Client Intake Specialist to provide exceptional support, ensuring a positive experience for potential clients. This role is pivotal in driving the firm’s growth and converting inquiries into active cases.

The ideal candidate has strong communication skills and can build trust quickly while navigating discussions. Join a high-energy team offering competitive salary and robust benefits including health insurance, flexible PTO, and retirement plans.

Qualifications

• Experience in customer service, call center, sales, or client-facing roles.
• Ability to prioritize tasks effectively.
• Strong listening skills and clear communication.

Responsibilities

• Serve as the first point of contact for prospective clients.
• Gather information to assess client fit.
• Route qualified inquiries to attorneys or team members.
• Follow up with clients to maintain engagement.
• Maintain accurate records while protecting confidentiality.
• Support a high-quality intake process.

Skills

Customer service experience

Strong time management

Detail-oriented

Clear communication skills

Job description

We are excited to grow our customer support team! If you are looking for a competitive base salary, plus the opportunity to earn an impact based bonus you’ll want to read on. We have an excellent training program so law firm experience is not required.

Preferred Experience

• Experience in customer service, call center, sales, or client-facing roles
• Strong time management and ability to prioritize tasks effectively
• Detail-oriented with a strong sense of follow-through
• Clear and professional communication skills

Job Overview

We are seeking a Client Intake Specialist (Customer Support) who will serve as the first point of contact, ensuring a positive experience for potential clients. The Client Intake Specialist will navigate high-stakes discussions and secure formal agreements to convert inquiries into active cases. This role is vital in driving the firm’s growth by building immediate rapport with potential clients and serving as their link to the legal team.

Key Responsibilities

• Serve as the first point of contact for prospective clients (phone, email, text)
• Gather basic information using call guidelines to assess fit (no legal advice required)
• Route qualified inquiries to attorneys or team members
• Follow up with clients to gather additional information and maintain engagement
• Maintain accurate records while protecting confidentiality
• Support a smooth, high-quality intake process in a fast-paced environment

The ideal candidate is a strong listener who communicates with care and clarity, builds trust quickly, and confidently gathers key details while guiding clients through next steps.

Why Join Us

Join a collaborative, high-energy team where you’ll make a meaningful impact, enjoy strong benefits and flexibility, and have clear opportunities for long-term growth in the legal field.

Compensation

• Base Salary: $40,000
• Bonus: Up to $6,000 a month

Hours & Schedule

• Various shifts—including standard business hours, evenings, and a collaborative weekend/holiday rotation—to ensure 24/7 advocacy and a healthy work-life balance.

Total Rewards & Culture

• Culture of Connection: We work hard and celebrate harder. Enjoy a vibrant team atmosphere with catered department lunches, off‑site happy hours, and regular team‑building events that keep our energy high.
• Health & Wellness: Premium Medical, Dental, and Vision plus Company‑Paid Life and Disability.
• Work‑Life Integration: 120 hours (3 weeks) of Flexible PTO to recharge.
• Commuter Perk: Complimentary On‑Site Garage Parking—save time and money in the heart of KC.
• Stability & Growth: Join an energetic, expanding team with clear pathways for career advancement within the legal field.
• Future Planning: 401(k) retirement plan with a company match up to 4%.

Equal Employment Opportunity Employer

DM Injury Law, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.