Client Intake Specialist | Fast-Paced Support & Bonus

DM Injury Law; Kansas City (MO); Hybrid; USD 36,000 - 44,000; Full time

Benefits offered by this job

Premium Medical, Dental, and Vision

401(k) with company match

Flexible PTO of 120 hours

Complimentary On-Site Garage Parking

Team-building events and lunches

Job summary

DM Injury Law in Kansas City is seeking a Client Intake Specialist to provide exceptional support, ensuring a positive experience for potential clients. This role is pivotal in driving the firm’s growth and converting inquiries into active cases.

The ideal candidate has strong communication skills and can build trust quickly while navigating discussions. Join a high-energy team offering competitive salary and robust benefits including health insurance, flexible PTO, and retirement plans.

Qualifications

• Experience in customer service, call center, sales, or client-facing roles.
• Ability to prioritize tasks effectively.
• Strong listening skills and clear communication.

Responsibilities

• Serve as the first point of contact for prospective clients.
• Gather information to assess client fit.
• Route qualified inquiries to attorneys or team members.
• Follow up with clients to maintain engagement.
• Maintain accurate records while protecting confidentiality.
• Support a high-quality intake process.

Skills

Customer service experience

Strong time management

Detail-oriented

Clear communication skills

Job description

DM Injury Law in Kansas City is seeking a Client Intake Specialist to provide exceptional support, ensuring a positive experience for potential clients. This role is pivotal in driving the firm’s growth and converting inquiries into active cases.

The ideal candidate has strong communication skills and can build trust quickly while navigating discussions. Join a high-energy team offering competitive salary and robust benefits including health insurance, flexible PTO, and retirement plans.