Client Intake & Legal Support Specialist (Personal Injury)

Towey Law, PLLC; New York (NY); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Health insurance contribution

Employer matching 401(k) after 1 year

PTO

Paid holidays

Paid parking

Paid lunch

Potential performance-based bonuses

Job summary

Towey Law, Buffalo-based personal injury law firm, seeks a Client Intake Coordinator & Legal Assistant to be the primary contact for prospective clients and provide general administrative support to the personal injury practice.

Your role includes handling inquiries from calls, website forms, and chat; conducting intake interviews; gathering case details; scheduling consultations; and guiding qualified clients through onboarding with empathy and precision.

Qualifications

• Strong verbal and written communication skills.
• Excellent telephone presence and customer service skills.
• Strong organization, attention to detail, and follow-through.
• Ability to manage multiple leads, deadlines, and follow-up tasks.
• Comfort speaking with injured individuals and family members about sensitive circumstances.
• Ability to follow detailed procedures while exercising sound judgment.
• Ability to accurately document conversations and information.
• Comfort learning and working in various software systems.
• Ability to maintain confidentiality and handle sensitive information.
• Dependability and consistent attendance.

Responsibilities

• Intake: Serve as the firm’s primary point of contact for new potential clients.
• Intake: Answer incoming telephone calls in a professional, welcoming, and compassionate manner.
• Intake: Respond promptly to new leads received by telephone, web forms/chat, text message, email, referral sources, and other marketing channels.
• Intake: Conduct initial intake interviews using firm-provided questions and procedures.
• Intake: Gather complete information about the incident, injuries, medical treatment, insurance coverage, involved parties, and other relevant facts.
• Intake: Recognize urgent issues and escalate to attorney.
• Intake: Enter and maintain accurate lead information in the firm’s systems.
• Intake: Schedule potential-client consultations with attorneys.
• Intake: Maintain consistent follow-up with prospective clients.
• Intake: Send engagement documents for electronic signature and follow up until completed.
• Intake: Assist with opening accepted matters and transferring accurate information.
• Intake: Communicate case decisions professionally.
• Intake: Ensure no lead is overlooked or stale.
• Legal/Admin Support: Answer and route general incoming calls.
• Legal/Admin Support: Process mail.
• Legal/Admin Support: Scan, name, save, organize, and file documents.
• Legal/Admin Support: Open and maintain electronic and physical files.
• Legal/Admin Support: Communicate with clients, medical providers, insurers, attorneys, and others.
• Legal/Admin Support: Obtain documents and medical records.
• Legal/Admin Support: Prepare routine correspondence and documents.
• Legal/Admin Support: Maintain calendars, task lists, and case-management records.
• Legal/Admin Support: Provide administrative support to attorney and staff.
• Legal/Admin Support: Assist with other legal-support and office-administration projects as needed.

Skills

Strong verbal communication

Strong written communication

Telephone presence

Organizational skills

Multitasking

Empathy with clients

Follow procedures

Accurate documentation

Confidentiality

Dependability

Job description

Towey Law, Buffalo-based personal injury law firm, seeks a Client Intake Coordinator & Legal Assistant to be the primary contact for prospective clients and provide general administrative support to the personal injury practice.

Your role includes handling inquiries from calls, website forms, and chat; conducting intake interviews; gathering case details; scheduling consultations; and guiding qualified clients through onboarding with empathy and precision.