Client Intake Coordinator

skadden; United States; Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive salary with bonuses

Health care and 401(k)

Paid time off

Parental leave

Professional development

Well-being programs

Community involvement

Job summary

Skadden, Arps, Slate, Meagher & Flom LLP is seeking a Client Intake Coordinator to join our New York office in a hybrid role. You will screen and analyze new client and matter requests to ensure completeness and compliance with internal and client guidelines.

The ideal candidate has a Bachelor's degree and at least two years of administrative experience in a professional services environment, with strong communication, attention to detail, and ability to manage multiple priorities.

Qualifications

• Bachelor's degree required.
• Minimum of two years of administrative work experience in a professional services environment.
• Knowledge of Firm computer software programs (Outlook, Excel) and ability to learn new software.

Responsibilities

• Screen new client/new matter requests for missing information and compliance.
• Communicate with partners and assistants to obtain required data.
• Provide guidance to partners on next steps for new clients/matters.
• Support Client Intake team in setting up clients/matters in Aderant.
• Respond to inquiries from attorneys, assistants, paralegals, and staff.
• Maintain up-to-date client/matter policies and procedures.

Skills

Interpersonal skills

Attention to detail

Meet deadlines

Multitasking

Confidentiality

Independent work

Education

Bachelor's degree

Two years admin experience

Tools

Outlook

Excel

Job description

We invite you to review our current business services professionals openings to learn about the opportunities available across the firm.

About Us

Skadden, Arps, Slate, Meagher & Flom LLP has forged a reputation as one of the most prestigious law firms in the world. Relying on innovation, intellect, teamwork and tenacity, our lawyers deliver the highest quality advice and novel solutions to our clients' legal issues. We are known for handling the most complex transactions, litigation/controversy issues, and regulatory matters, as well as for the strong partnerships we build with clients and each other. Our attorneys, who reflect a broad range of experiences and perspectives, work together seamlessly across 50-plus practices and 21 offices in the world's major financial centers.

The Opportunity

We are seeking a Client Intake Coordinator to join our Firm. This hybrid position will be based in our New York office. The Client Intake Coordinator performs the initial screening and analysis of new client and new matter requests, ensuring that each request is complete, accurate, and complies with internal and client guidelines.

• Screens new client/new matter requests for missing and inaccurate information, additional client requirements, and compliance with Firm's requirements for new clients and matters.
• Communicates directly with partners and partner secretaries to obtain missing information, clarification of existing information, and other required data prior to opening new client or matter.
• Provides guidance and assistance to partners regarding the most appropriate course of action with respect to new clients and new matters.
• Provides relevant knowledge and support to others in the Firm in a manner that increases the level of understanding of Client Accounting processes, building strong relationships with partners and executive assistants.
• Responds to inquiries and requests made by attorneys, executive assistants, paralegals and staff.
• Offers solutions across a range of situations, escalating evolving issues to the supervisor in a timely manner to ensure appropriate follow-up.
• Coordinates with members of Client Intake team to ensure that clients and matters are set up correctly in Aderant.
• Coordinates with and assists Client Intake team to ensure day-to-day requests are completed in a timely and efficient manner.
• Actively seeks to enhance knowledge of all Client Accounting procedures and processes.
• Updates and maintains information for client/matter policies and procedures.
• Utilizes effective interpersonal, written and verbal communication skills to facilitate effective work relationships with others.
• Performs other related duties as assigned.

Qualifications

• Knowledge of relevant Firm computer software programs (e.g., Outlook, Excel), with the ability to learn new software and operating systems
• Strong knowledge of all aspects of client/matter intake process
• Demonstrates effective interpersonal and communication skills, both verbally and in writing
• Demonstrates close attention to detail
• Ability to work and develop skills independently
• Ability to meet deadlines
• Ability to handle multiple projects and shifting priorities
• Ability to handle sensitive matters and maintain confidentiality
• Ability to organize and prioritize work
• Ability to work well in a demanding and fast-paced environment
• Ability to work well independently as well as effectively within a team
• Flexibility to adjust hours and work the hours necessary to meet operating and business needs

Education and Experience

• Bachelor's degree
• Minimum of two years of administrative work experience in a professional services environment

Culture & Life at Skadden

What makes Skadden special is our people and the culture, community and spirit of collaboration we have created. We believe in teamwork and inspiring each other to be our best in an atmosphere that promotes professionalism and excellence in all that we do. We know that inclusion and drawing on the strength of a wide spectrum of talent only make us better and is vital to the firm's success. Our goal is for everyone at the firm to enjoy a challenging career with opportunities for development and growth and to support the well-being of our attorneys and business services professionals.

Benefits

• Competitive salaries and year-end discretionary bonuses.
• Comprehensive health care (medical, dental, vision), savings plan/401(k) and voluntary benefits.
• Generous paid time off.
• Paid leave options, including parental.
• In-classroom, remote, and on-demand learning and professional development opportunities.
• Robust well-being classes and programs.
• Opportunities to give back and make an impact in local communities.

For further details, please visit: https://www.skadden.com/careers/staff/employee-benefits

The starting base salary for this position is expected to be within the range list