Client Intake Advocate - Personal Injury

Automatic Data Processing, Inc.; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company matching

Paid time off

Health savings account (HSA)

Job summary

The Husband & Wife Law Team is seeking a Personal Injury Intake Specialist in Phoenix, AZ. You will be the first contact for potential clients, screen and qualify leads, and schedule free consultations with attorneys. You will work with a dedicated team to ensure every inquiry is addressed promptly and professionally.

The role requires empathy, strong verbal and written communication, and the ability to handle high call volumes. Training, onboarding, and a collaborative environment are offered.

Qualifications

• Provides empathetic client interactions with strong active listening.
• Able to screen and qualify potential personal injury leads.
• Schedules consultations and maintains accurate logs.
• Communicates clearly with clients and attorneys to gather case details.

Responsibilities

• Screen potential clients and gather relevant info.
• Educate clients about services and firm policies.
• Schedule free consultations with attorneys.
• Coordinate with intake team to manage phone queue and leads.
• Maintain and update logs of client interactions and outcomes.
• Attend training to improve intake processes and client experience.

Skills

Empathy

Communication

Lead qualification

Scheduling

Bilingual Spanish

Time management

Team player

Tools

CRM systems

Microsoft Office

SharePoint

Job description

The Husband & Wife Law Team is seeking a Personal Injury Intake Specialist in Phoenix, AZ. You will be the first contact for potential clients, screen and qualify leads, and schedule free consultations with attorneys. You will work with a dedicated team to ensure every inquiry is addressed promptly and professionally.

The role requires empathy, strong verbal and written communication, and the ability to handle high call volumes. Training, onboarding, and a collaborative environment are offered.