Bilingual Personal Injury Intake Specialist

Husband & Wife Law Team; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Paid time off & family leave

Health Savings Account (HSA)

Team events & employee discounts

Job summary

The Husband & Wife Law Team is hiring a Personal Injury Intake Specialist in Phoenix, AZ. You will be the first contact for potential clients, screening leads, collecting information, and scheduling free consultations with attorneys.

Work with a collaborative team to manage a phone queue, emails, and referrals. The role requires empathy, strong communication, and the ability to thrive in a fast-paced environment.

Qualifications

• Experience in customer service, sales, or professional settings.
• Excellent verbal and written communication skills.

Responsibilities

• Screen and qualify leads; collect information; schedule consultations.
• Assist attorneys with administrative tasks for opening new cases.
• Maintain logs and reporting systems; update status of potential clients.

Skills

Empathy & Communication

Active listening

Interviews & intake

Team collaboration

Self-motivation

Bilingual Spanish

Organization & detail-orientation

Tools

Microsoft Office

SharePoint

Lead management systems

Case management tools

Job description

The Husband & Wife Law Team is hiring a Personal Injury Intake Specialist in Phoenix, AZ. You will be the first contact for potential clients, screening leads, collecting information, and scheduling free consultations with attorneys.

Work with a collaborative team to manage a phone queue, emails, and referrals. The role requires empathy, strong communication, and the ability to thrive in a fast-paced environment.