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Client Information Coordinator, West Coast

Tobii Dynavox

Iowa (LA)

Remote

USD 10,000 - 60,000

Full time

4 days ago
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Job summary

Join a leading company as a Client Information Coordinator, where you'll play a vital role in assisting patients with funding for communication devices. You'll engage with healthcare professionals and insurance companies, ensuring a smooth funding process while working in a collaborative environment. This role offers flexibility and the opportunity to make a meaningful impact on people's lives.

Benefits

Flexible work options
Training and learning opportunities
Inclusive and supportive culture
Collaborative environment

Qualifications

  • Two years of experience working with insurance in a medical setting.
  • Knowledge of Medicare, Medicaid, and Private Insurance preferred.

Responsibilities

  • Electronic data entry of patient information for funding recommendations.
  • Communicate with insurance companies to verify eligibility and coverage.
  • Prepare prior authorization forms and upload to the database.

Skills

Interpersonal communication skills
Oral and written communication skills
Virtual communication skills
Excellent Telephonic communication skills
Organized
Problem solving
Adaptability

Education

High school diploma

Tools

MS Office Word
MS Outlook
PDF creation

Job description

Why Join Us?

At Tobii Dynavox, we empower people with disabilities to do what they once did or never thought possible. We call this mission Power to Be You. Our assistive communication technology helps our customers express themselves, connect with the world, and pursue independence, whether through everyday activities like ordering food or extraordinary feats like running a company. Working at Tobii Dynavox, you'll become part of a team that spans the globe, with offices in the US, Sweden, France, the UK, China, and beyond.

To learn more about what we make possible, meet some of our customers or take a look at some of our solutions.

JOB SUMMARY:

The Client Information Coordinator is an integral member of the funding/reimbursement team and has primary responsibility of upfront intake and verification of patient information for recommendations for our devices that may be covered by the customer's healthcare coverage. This role is responsible for gathering the application documents, coordinating upfront communication and entering data details to start the funding journey. The main focus is to effectively secure accurate documentation, engagein professional dialogues with stakeholders, andcommunicatewith various parties, ensuring smoothcase progression.The Client Information Coordinator must live in the West Coast region.

KEY RESPONSIBILITIES:

  • Electronic data entry of all information received via fax, email, and the Tobii Dynavox e-Funding platform, according to process and standard procedures.
  • Identify, label, and store funding documents within the electronic database.
  • Identify and properly code client's medical and speech diagnosis.
  • Review and maintain documentation with attention to detail, ability to analyze data and check for errors and/or inaccuracies.
  • Identify client's healthcare coverage, contact insurance companies to verify eligibility, benefit coverage, exclusions, and prior authorization requirements.
  • Execute private insurance calls to confirm and secure accurate benefit information details & prior authorization requirements.
  • Prepare state-specific prior authorization forms/ CMN's and upload to electronic database.
  • Identify and verify current physician and other medical details.
  • Initiate communication with customer/case contact; verify basic information, provide details of next steps of the funding process, including estimated out of pocket expenses, missing documents and securing key contact information.
  • Communicate to the Funding Consultant potential challenges with the prior authorization process.
  • Communicate proficiently and convincingly, advocating as a representative of Tobii Dynavox,
  • Properly identify the status of the request and ensure proper flow to the next step of the funding process.
  • Meet established goals and expectations successfully.
  • Collaborate effectively with multiple stakeholders for case progression.
  • Perform various other tasks as assigned.

MINIMUM QUALIFICATIONS:

EDUCATION / EXPERIENCE REQUIREMENTS:
  • High school diploma
  • Two years of experience working with insurance in a medical setting
  • Knowledge of Medicare, Medicaid, Private Insurance and coordination of benefits preferred.
  • Experience using myCGS, Navinet, Noridian, and Availity websites preferred.
  • Experience navigating phone queues preferred.
  • Ability to multitask, prioritize and manage time effectively.
  • Organized with ability for problem solving, adaptability, and self-control during unexpected challenges.
  • Interpersonal communication skills
  • Oral and written communication skills
  • Virtual communication skills
  • Excellent Telephonic communication skills
COMPUTER OR TECHNICAL SKILLS:
  • MS Office Word and Outlook, creating and altering PDF's and other forms
  • Basic computer operation, maintenance and trouble shooting.
  • Web Browser and Search Engines
  • Online Application Navigation

OTHER SKILLS REQUIREMENTS:

  • Knowledge of Medicare, Medicaid, and third-party insurance regulations
  • Records maintenance skills
  • Knowledge of HIPPA guidelines
  • Detail oriented, ability to analyze data and check for errors and/or inaccuracies.

WORK ENVIRONMENT REQUIREMENTS:

  • Ability to work at a desk for prolonged periods of time
  • Ability to work from home with interruptions
  • Able to work with interruptions in a fast-paced environment

We are able to pay this Client Information Coordinator $20/hr.

Our Values:

At Tobii Dynavox, our mission guides what we do, and our values guide us in how we do it. Across the organization, we are committed to being Collaborative, Considerate, Curious and Courageous. We build a trusting environment where every team member prioritizes our customers with empathy and insight. Bold ideas and learning lead to impactful solutions. Driven by curiosity, we continuously challenge the status quo to create meaningful, customer-focused solutions for our customers.

What We Offer:

At Tobii Dynavox, we believe in empowering individuals - including our employees - to reach their full potential. Here's what makes us unique:

  • Purpose-Driven Work: Join a company that transforms lives by giving a voice to those with communication challenges. Every day, your work makes a meaningful and concrete impact.
  • "Yes, and..." Flexibility: Build a rewarding career AND enjoy time with loved ones. We offer flexible work options so you don't have to choose between personal and professional goals.
  • Growth and Development: Whether you're advancing your skills or growing your career, we invest in your future with training, learning opportunities, and internal growth paths.
  • Inclusive and Supportive Culture: Work in a collaborative, caring environment where diversity and individuality are valued. You'll feel connected to both your team and our global community.
  • A Global Leader with Heart: Be part of an innovative, forward-thinking company that combines experience and cutting-edge solutions with a mission to change lives.
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