Implementation Representative

Updatepromise; San Francisco (CA); On-site; USD 60,000 - 84,000; Full time

Job summary

UpdatePromise is seeking an Implementation Representative to join the Dealer Onboarding team in San Francisco. You will train and service new clients on the full product suite while following up with existing clients post-onboarding.

The role requires coaching, strong communication, self-motivation, and the ability to travel as needed. Automotive industry exposure is a plus and Excel/Word proficiency is expected.

Qualifications

• Associate degree or equivalent experience.
• Experience in a professional in-person customer service role (Account Management, Implementation).
• Experience with work-related travel.
• Experience working with software (troubleshooting, triage, learning software systems).
• Automotive industry experience a plus.

Responsibilities

• Training and servicing new clients on the full suite of products.
• Follow-up support with existing clients after onboarding.
• Building meaningful industry relationships to maintain and grow existing and new clients.
• Traveling across the country to manage accounts and ensure client success.
• Data analysis and translating insights into training recommendations for service personnel.

Skills

Verbal communication

Written communication

Coaching

Self-motivated

Fast learner

Time management

Troubleshooting

Problem solving

Education

Associate degree

Tools

Microsoft Excel

Microsoft Word

Job description

Implementation Representative

Department: Dealer Onboarding

Employment Type: Full Time

Location: San Francisco, California

Reporting To: Christian Eagon

Compensation: $60,000 - $84,000 / year

Description

Become a Part of the UpdatePromise Team

UpdatePromise does more than create industry changing products. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream, innovate and create. Our culture thrives by embracing diversity and rewarding imagination. We seek achievers, leaders and visionaries. At UpdatePromise it’s about each person bringing skills and passion to a challenging and constantly evolving world of technology.

UpdatePromise is a technology company. From our flagship Auto-Body Review product that changed an industry, to our full suite of products geared towards communication and automation, managing big data and providing leading edge engineering and systems support, our teams at UpdatePromise exist to revolutionize the future at the confluence of tech and communication. We invest and develop advances in technology and employ the most creative people in the world, and then give them the support to constantly innovate, iterate and serve consumers more directly and personally. Our teams are innovative, diverse, multidisciplinary and collaborative, taking technology into the future and bringing the world with it.

What exactly are we looking for?

1. Excellent verbal and written communication skills. Should be comfortable in speaking with all levels of management, including C-Level. Written communication should be at a business level.
2. The comfortability to coach and train individuals in large groups.
3. Self-motivated, and able to work with little to no supervision.
4. Intermediate experience with Microsoft Excel and Word.
5. A quick learner who is used to a fast paced environment, and can readily adapt to new changes.
6. Excellent time management and task prioritization skills.
7. The ability to trouble shoot problems, and solve issues creatively.

What are some things you will be doing?

1. Training and servicing new clients on the full suite of our products.
2. Follow-up support with existing clients once they are fully onboarded.
3. Building meaningful industry relationships to help keep existing clients and find new potential clients.
4. Traveling throughout the country to manage accounts to help ensure their success.
5. Data analysis and translating that data into thoughtful recommendations for training of service personnel.

What do we absolutely need from you?

1. An Associates Degree OR Similar Experience
2. Experience within a professional in-person Customer Service role (Ideally, Account Management, Implementation, etc)
3. Experience with work related travel
4. Experience in working with software (ie troubleshooting, triage, learning the ins and outs of a software system)
5. A huge plus if you have worked within the Automotive Industry!