Client Implementation Lead — Remote

Offline; Northern (KY); Hybrid; USD 85,000 - 115,000; Full time

Benefits offered by this job

Remote-first environment

Medical, dental and vision insurance

Employee wellness program

Home Productivity program

Team building program

401(k) savings plan

Flexible PTO policy

12 weeks Parental Leave + 4 additional

Job summary

Forma is seeking a Customer Implementation Manager to lead end-to-end implementation for new customers, guiding them from onboarding to successful programLaunch and upsell opportunities. You will serve as the main liaison between clients and Forma’s HR Benefits, Payroll, HRIS, IT, and Finance teams, ensuring a seamless experience.

Ideal candidates bring 2-5 years in project management or customer success, strong cross-functional communication, and a proactive, detail-oriented approach to

Qualifications

• 2-5 years experience in project management or customer success.
• Experience managing projects end-to-end.
• Ability to communicate across client organizations.
• Proactive, accountable team player with attention to detail.

Responsibilities

• Own and lead end-to-end implementation for new customers from onboarding to launch.
• Serve as primary liaison between customers and internal teams (HR Benefits, Payroll, HRIS, IT, Finance).
• Conduct needs assessments to define project scope and translate requirements into specifications.

Skills

Project management

Customer success

Cross-functional collaboration

Communication

Problem solving

Job description

Forma is seeking a Customer Implementation Manager to lead end-to-end implementation for new customers, guiding them from onboarding to successful programLaunch and upsell opportunities. You will serve as the main liaison between clients and Forma’s HR Benefits, Payroll, HRIS, IT, and Finance teams, ensuring a seamless experience.

Ideal candidates bring 2-5 years in project management or customer success, strong cross-functional communication, and a proactive, detail-oriented approach to