Client HR Advisor I — HR Solutions & Compliance

Paychex; Cincinnati (OH); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Medical coverage

401(k) matching

Tuition reimbursement

Paid time off

Job summary

Paychex in Cincinnati seeks a client-focused HR Advisor to guide employers on HR matters, handbook options, and employment law compliance, resolving inquiries with accuracy and care.

You'll build strong client relationships, stay current on labor laws, and provide compliant HR solutions, partnering with clients to tailor services. This full-time role offers comprehensive benefits and growth within One Paychex.

Qualifications

• Associate's Degree preferred
• 1 year of experience in Client Service, Human Resources, HR Education, or combination of all
• Innovation - Preferred
• Consulting - Preferred
• Customer Service - Preferred
• Operations - Preferred
• Communication - Preferred
• Outbound Calls - Preferred
• Billing - Preferred
• Labor Law - Preferred
• Overcoming Objections - Preferred
• Human Resource Management - Preferred
• Call Center Experience - Preferred
• Content Creation - Preferred
• Inbound Calls - Preferred
• New Product Development - Preferred
• Research And Development - Preferred

Responsibilities

• Advises clients regarding human resources matters, best practices, and employee handbook options.
• Addresses and resolves client inquiries and concerns about human resources and employment law, utilizing appropriate resources.
• Builds strong client relationships and provides high-quality service to maintain high client satisfaction and retention.
• Maintains knowledge of trends and changes in employment law legislation and conveys state and federal labor laws to internal partners and clients to maintain compliance.
• Offers innovative solutions or overcomes objections when resolving problems.
• Proactively and reactively follow up with clients as necessary regarding any HR or employment law topic.
• Supports client handbook creation and changes by partnering with clients to gather relevant information.
• Fields inbound and makes outbound calls to support clients with available products and services.
• Evaluates and responds to inquiries regarding client billing and account information.
• Participates in special projects as assigned.

Skills

Client Service

HR Knowledge

Employment Law

Communication

Outbound Calls

Billing

Innovation

Consulting

Call Center

Content Creation

Education

Associate's Degree - Preferred

Job description

Paychex in Cincinnati seeks a client-focused HR Advisor to guide employers on HR matters, handbook options, and employment law compliance, resolving inquiries with accuracy and care.

You'll build strong client relationships, stay current on labor laws, and provide compliant HR solutions, partnering with clients to tailor services. This full-time role offers comprehensive benefits and growth within One Paychex.