Client HR Advisor - People & Compliance

Paychex; West Henrietta (NY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical coverage

Tuition reimbursement

401(k) + employer match

Adoption assistance

Paid time off

Job summary

Paychex is hiring for an HR advisory role focused on helping clients manage HR, payroll, benefits, and compliance. You will advise on best practices,handbooks, and employment-law topics while maintaining strong client relationships and high service levels.

The role emphasizes proactive client outreach, accurate handling of inquiries, and collaboration with internal teams to ensure compliant, effective HR solutions. A 1-year background in client service or HR is preferred.

Qualifications

• Associate's degree preferred with 1 year in client service, HR, or HR education.
• Strong communication and customer service skills are required.
• Knowledge of employment law and labor regulations is preferred.
• Experience with call center operations or client advisory roles is a plus.

Responsibilities

• Advises clients on HR matters, best practices, and employee handbook options.
• Resolves client inquiries about HR and employment law using appropriate resources.
• Builds strong client relationships and maintains high client satisfaction and retention.

Skills

Communication

Customer Service

Labor Law

Call Center Experience

Overcoming Objections

Billing

Human Resource Management

Innovation

Consulting

Operations

Content Creation

Outbound Calls

Inbound Calls

New Product Development

Research And Development

Education

Associate's Degree - Preferred

Job description

Paychex is hiring for an HR advisory role focused on helping clients manage HR, payroll, benefits, and compliance. You will advise on best practices,handbooks, and employment-law topics while maintaining strong client relationships and high service levels.

The role emphasizes proactive client outreach, accurate handling of inquiries, and collaboration with internal teams to ensure compliant, effective HR solutions. A 1-year background in client service or HR is preferred.