Client HR Business Advisor I

Paychex; Saint Petersburg (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Paychex is seeking a Client Service Advisor to guide employers through HR, payroll, benefits, and employment law matters. You will answer inquiries, advise on handbook options, and help customers navigate our integrated HCM solutions.

You will build strong relationships, stay current on laws, and support clients with billing questions while collaborating with internal partners to ensure compliant, high-quality service. This role emphasizes integrity and customer focus in a fast-paced environment.

Qualifications

• Associate's Degree - Preferred
• 1 year of experience in Client Service, Human Resources, HR Education, or combination of all.
• Innovation - Preferred
• Consulting - Preferred
• Customer Service - Preferred
• Operations - Preferred
• Communication - Preferred
• Outbound Calls - Preferred
• Billing - Preferred
• Labor Law - Preferred
• Overcoming Objections - Preferred
• Human Resource Management - Preferred
• Call Center Experience - Preferred
• Content Creation - Preferred
• Inbound Calls - Preferred
• New Product Development - Preferred
• Research And Development - Preferred

Responsibilities

• Advises clients regarding human resources matters, best practices, and employee handbook options.
• Addresses and resolves client inquiries and concerns about human resources and employment law, utilizing appropriate resources.
• Builds strong client relationships and provides high-quality service to maintain high client satisfaction and retention.
• Maintains knowledge of trends and changes in employment law legislation and conveys state and federal labor laws to internal partners and clients to maintain compliance.
• Offers innovative solutions or overcomes objections when resolving problems.
• Proactively and reactively follow up with clients as necessary regarding any HR or employment law topic.
• Supports client handbook creation and changes by partnering with clients to gather relevant information.
• Fields inbound and makes outbound calls to support clients with available products and services.
• Evaluates and responds to inquiries regarding client billing and account information.
• Participates in special projects as assigned.

Skills

Communication

Customer Service

Outbound Calls

Inbound Calls

Billing

Labor Law

Call Center Experience

Content Creation

Education

Associate's Degree

Job description

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex.

Overview

Responsibilities

• Advises clients regarding human resources matters, best practices, and employee handbook options.
• Addresses and resolves client inquiries and concerns about human resources and employment law, utilizing appropriate resources.
• Builds strong client relationships and provides high-quality service to maintain high client satisfaction and retention.
• Maintains knowledge of trends and changes in employment law legislation and conveys state and federal labor laws to internal partners and clients to maintain compliance.
• Offers innovative solutions or overcomes objections when resolving problems.
• Proactively and reactively follow up with clients as necessary regarding any HR or employment law topic.
• Supports client handbook creation and changes by partnering with clients to gather relevant information.
• Fields inbound and makes outbound calls to support clients with available products and services.
• Evaluates and responds to inquiries regarding client billing and account information.
• Participates in special projects as assigned.

Qualifications

• Associate's Degree - Preferred
• 1 year of experience in Client Service, Human Resources, HR Education, or combination of all.
• Innovation - Preferred
• Consulting - Preferred
• Customer Service - Preferred
• Operations - Preferred
• Communication - Preferred
• Outbound Calls - Preferred
• Billing - Preferred
• Labor Law - Preferred
• Overcoming Objections - Preferred
• Human Resource Management - Preferred
• Call Center Experience - Preferred
• Content Creation - Preferred
• Inbound Calls - Preferred
• New Product Development - Preferred
• Research And Development - Preferred

Live the Paychex Values

• Act with uncompromising integrity.
• Provide outstanding service and build trusted relationships.
• Drive innovation in our products and services and continually improve our processes.
• Work in partnership and support each other.
• Be personally accountable and deliver on commitments.
• Treat each other with respect and dignity.

What's in it for you?

• We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
• We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
• We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
• We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
• We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.

Not sure if you meet every requirement?

At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.

Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.