Client Relationship Manager - Six-Figure Earning Potential

City Wide Facility Solutions; Columbus (OH); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Vision insurance

Paid time off

Job summary

City Wide Facility Solutions is seeking an FSM to serve as the primary relationship manager for a portfolio of commercial clients in Columbus, OH. The role emphasizes client retention, service expansion, and contractor management to deliver exceptional service delivery.

Compensation includes a base salary with bonus/commission and an OTE of $100k+; full-time employment with benefits including medical, dental, and vision insurance, and a 401(k) plan.

Qualifications

• High school diploma required.
• Bachelor’s degree preferred.
• OSHA 10-Hour training provided after ramp period.
• Strong relationship building and communication skills.
• Proficiency in Microsoft Office and CRM systems.

Responsibilities

• Oversee client retention and service expansion by negotiating agreements and ensuring satisfaction.
• Own the complete OS sales cycle and client relationships from prospecting through onboarding, billing, and satisfaction.
• Manage contractor and vendor performance; enforce service standards and replace partners as needed.
• Supervise Night Managers, coordinate staffing, and ensure execution of service strategies.
• Conduct inspections, review client feedback, and implement corrective actions with teams.
• Assist with invoice collection and contractor/vendor payments, and maintain documentation.
• Lead the team in EOS compliance and adhere to core values.

Skills

Relationship building

Verbal & written communication

Organizational skills

Problem solving

Multitasking

CRM proficiency

Education

High school diploma

Bachelor’s degree preferred

OSHA 10-Hour training

Tools

Microsoft Office

CRM systems

Job description

City Wide Facility Solutions is seeking an FSM to serve as the primary relationship manager for a portfolio of commercial clients in Columbus, OH. The role emphasizes client retention, service expansion, and contractor management to deliver exceptional service delivery.

Compensation includes a base salary with bonus/commission and an OTE of $100k+; full-time employment with benefits including medical, dental, and vision insurance, and a 401(k) plan.