Client Manager - Mansfield

City Wide Facility Solutions; North Carolina; On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) retirement plan

Car allowance

Job summary

City Wide Facility Solutions is seeking a Facility Solutions Manager to act as the primary relationship manager for a portfolio of commercial clients. You will drive client retention, service expansion, and contractor management while delivering exceptional service.

This role offers a six-figure income with base salary plus bonus/commission and OTE $100k+. The incumbent will oversee the OS sales cycle, manage vendor performance, and lead Night Managers to meet service standards.

Qualifications

• Minimum 3+ years in client retention or service roles.
• Strong relationship builder with excellent verbal and written communication skills.
• Proficiency in Microsoft Office and CRM systems.

Responsibilities

• Oversee client retention and service expansion by negotiating agreements and ensuring satisfaction.
• Own the complete OS sales cycle and client relationship from prospecting through onboarding and billing.
• Manage contractor and vendor performance, compliance, and agreements; enforce service standards and replace partners as needed.
• Supervise Night Managers, coordinate staffing, and ensure execution of service strategies and client needs.
• Conduct inspections, review client feedback, and implement corrective actions with teams to ensure consistent service quality.

Skills

Relationship building

Verbal communication

Written communication

Organization

Project management

Multi-tasking

Problem solving

MS Office

CRM systems

Education

High school diploma

Bachelor's degree preferred

OSHA 10-Hour training

Tools

Microsoft Office

CRM systems

Job description

The Facility Solutions Manager (FSM) serves as the primary relationship manager for a portfolio of commercial clients. This role is responsible for client retention, service expansion, contractor management, and ensuring exceptional service delivery. Successful FSMs build strong client relationships, resolve issues quickly, and identify opportunities to grow existing accounts. This is a six figure income opportunity, to include base salary and bonus/commission structure with OTE of $100k+!

Who Are We:

We are a management company in the building maintenance industry. We manage services on behalf of our building owners and property managers. If you are seeking an exciting career and are leader of people, City Wide offers you a unique opportunity to use your skill set to create the lifestyle and income doing exactly what you do today, but for yourself, rather than corporate America!

Essential Functions

• Oversee client retention and service expansion by negotiating agreements, addressing concerns, and ensuring satisfaction through follow-up and quality control.
• Be an expert on the opportunities within the assigned territory.
• Own the complete OS sales cycle and client relationship, from prospecting through onboarding, billing, client satisfaction, and project management.
• Manage contractor and vendor partner performance, compliance, and agreements; enforce service standards and replace partners as needed.
• Supervise Night Managers, coordinate staffing, and ensure execution of service strategies and client needs.
• Manage inspections, supply procurement, and CRM data entry; maintain accurate documentation such as Exhibit A's and SDS sheets.
• Conduct inspections, review client feedback, and implement corrective actions with teams to ensure consistent service quality.
• Assist with invoice collection and contractor and vendor partner payments, and keep client documentation and schedules current.
• Execute company administrative tasks efficiently, on deadline, and to company standards.
• Abide by the City Wide Columbus core values (Company, Client, Community, Communication, and Coaching), including a 2-hour response time for all internal communication and a 1-hour response time for all client communication.
• Lead the team in compliance with City Wide Columbus EOS (Entrepreneurial Operating System) standards.
• Perform additional duties as assigned.

The City Wide team is committed to positively impacting the lives of everyone within the City Wide community of franchisees, clients, employees, contractors, and vendors. We believe everyone matters and being successful in life is not enough. We must also be significant!

You are the Superstar we are looking for if you...

Education & Training

• High school diploma required; bachelor's degree preferred.
• OSHA 10-Hour training, provided by the company and completed after the 90-day ramp period.

Experience

• 3+ years of proven success in client retention or service roles; service industry experience valued.

Knowledge, Skills & Abilities

• Strong relationship builder with excellent verbal and written communication skills.
• Strong organizational skills across email management, project management, and day-to-day follow-up.
• Strong problem-solving skills with a solutions-focused approach.
• Ability to juggle and manage multiple client and vendor relationships at once.
• Proactive, detail-oriented, and able to manage multiple priorities independently.
• Confident, adaptable, and forward-thinking; comfortable raising ideas for improvement.
• Proficiency in Microsoft Office and CRM systems.

City Wide Facility Solutions is pleased to offer a comprehensive and competitive compensation program that rewards talented employees for their performance. After meeting eligibility requirements, you will be eligible for: Medical, Dental, and Vision Insurance, 401(K) retirement savings plans.

Job Type: Full-time

Compensation Package: $60,000+ Annual Base Salary & Monthly Car Allowance & Monthly Commission & Quarterly Bonus

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

More on City Wide...

City Wide Facility Solutions

is a fast-growing company with over 100 franchise locations across the United States and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company’s Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at https://www.Columbus.GoCityWide.com/.