Client Growth Associate, Select Market (Northeast)

Guardian; Bethlehem (Northampton County); On-site; USD 38,000 - 62,000; Full time

Job summary

Guardian is seeking a Client Manager Associate, Select Market to support the retention and growth of our group insurance business. You will partner with Sales Consultants, underwriting, producers, and internal stakeholders to deliver renewal solutions and identify additional coverage opportunities.

The role offers growth in group benefits knowledge and a focus on customer retention and revenue growth, with the chance to influence renewals and service delivery throughout the client lifecycle.

Qualifications

• 3–5 years of relevant professional experience.
• Strong written and verbal communication skills.
• Experience supporting customers, clients, producers, or sales.
• Consultative, negotiation, influencing, and relationship management skills.
• Strong analytical, organizational, and problem-solving abilities.
• Ability to manage multiple priorities while meeting deadlines and performance goals.
• Proficiency with Microsoft Excel, Word, and PowerPoint.

Responsibilities

• Partner with underwriting and sales teams to develop renewal strategies, negotiate rate relief, and provide plan options that support client retention goals.
• Proactively identify opportunities to expand existing client relationships by generating add-issue quotes and recommending additional coverage solutions.
• Review and analyze experience reports and renewal data, providing clear recommendations and communications to producers and plan administrators.
• Manage the delivery of renewal packages, rate information, and coverage options to producers, assistants, and planholders in a timely manner.
• Serve as a subject matter expert on Guardian products, systems, processes, and workflows, helping stakeholders navigate tools such as Salesforce, CPS, and Panorama.

Skills

Relationship management

Communication

Customer support

Sales support

Analytical

Prioritization

MS Office

Education

Bachelor's degree

Tools

Salesforce

CPS

Panorama

Microsoft Access

Job description

Guardian is seeking a Client Manager Associate, Select Market to support the retention and growth of our group insurance business. You will partner with Sales Consultants, underwriting, producers, and internal stakeholders to deliver renewal solutions and identify additional coverage opportunities.

The role offers growth in group benefits knowledge and a focus on customer retention and revenue growth, with the chance to influence renewals and service delivery throughout the client lifecycle.