Client Growth & Adoption Specialist (Remote)

Predictive Sales AI a Spectrum Communications & Consulting LLC Brand; Boca Raton (FL); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Flexible work arrangements

Comprehensive benefits

Collaborative culture

Job summary

Predictive Sales AI is seeking a Customer Success Consultant in Boca Raton, FL with hybrid remote options. You will guide a diverse portfolio of PSAI clients through onboarding, adoption, and growth, applying your relationship-management skills and training to deliver measurable value.

The role requires strong analytical thinking, excellent communication, and a client‑centred approach. You will collaborate with onboarding, product, and sales teams to optimize the customer journey and retention.

Qualifications

• Bachelor's degree in Business, Communications, Marketing, or a related field.
• 2+ years of professional Customer Success, Account Management, or Client Services experience with hands-on SaaS knowledge.
• Client-facing experience managing B2B/B2C clients in a consultative or account management capacity.
• Onboarding & implementation experience guiding new clients through software onboarding and driving early adoption.
• Project management skills handling multiple accounts/projects with timely execution.
• Experience with retention & growth to build long-term partnerships.
• Software proficiency with SaaS platforms and CRM tools.
• Data & reporting proficiency for performance insights and recommendations.
• Excellent written and verbal communication skills for client interactions, presentations, and reporting.

Responsibilities

• Own the client lifecycle from kickoff through renewal and design success plans to maximize retention and growth.
• Partner with onboarding to guide new clients through implementation and ensure a smooth launch.
• Build and nurture trusted relationships with key client stakeholders and decision-makers.
• Conduct onboarding and ongoing training sessions to promote deeper platform usage.
• Regularly assess KPIs, usage data, and account health to improve outcomes and reduce churn.
• Collaborate with onboarding, support, product, and sales teams to optimize the customer experience.

Skills

Analytical thinking

Organization

Communication skills

Ownership & follow-through

Customer-focused

Professional demeanour

Education

Bachelor's degree in Business/Communications/Marketing or related

Tools

CRM systems

Analytics tools

SaaS platforms

Job description

Predictive Sales AI is seeking a Customer Success Consultant in Boca Raton, FL with hybrid remote options. You will guide a diverse portfolio of PSAI clients through onboarding, adoption, and growth, applying your relationship-management skills and training to deliver measurable value.

The role requires strong analytical thinking, excellent communication, and a client‑centred approach. You will collaborate with onboarding, product, and sales teams to optimize the customer journey and retention.