Client-Focused Workflow Coordinator

RRD Company; Los Angeles (CA); Sur place; USD 28 000 - 40 000; Plein temps

Avantages offerts par ce poste

Medical coverage

Dental coverage

Vision coverage

401(k) with company match

Paid time off

Parental leave and adoption assistance

Résumé du poste

RRD Company in Los Angeles is seeking an organized office services professional to coordinate team workflow, manage job intake, and ensure high-quality client service. The role involves directing complex tasks, training new staff, and maintaining documentation in a fast-paced environment.

The position offers a competitive hourly wage, regular shifts, and a comprehensive benefits package including medical, dental, and vision coverage, 401(k) with company match, and paid time off.

Qualifications

• High school diploma or equivalent required.
• At least three years of experience in office services in a large corporate setting.
• Experience directing workflow to meet quick deadlines.
• Proficient with Microsoft Office and office equipment.
• Strong customer service and professional communication skills.

Responsabilités

• Coordinate workflow within the team, prioritizing jobs and delegating duties to associates.
• Assist the team with large or complex jobs and high volumes of requests.
• Ensure outstanding client service and build strong client relationships.
• Escalate operational issues promptly to the lead or manager.
• Produce required reports and manage job intake as prescribed.
• Read and interpret incoming requests and communicate deadlines clearly.
• Direct quality assurance to maintain efficient workflow and client satisfaction.
• Monitor workflow to ensure timely, accurate completion within deadlines.
• Train new employees on policies and procedures.
• Load copiers with paper and toner and maintain logs and documentation.

Connaissances

Customer service

Attention to detail

Problem solving

Verbal and written communication

Team collaboration

Formation

High school diploma or equivalent

Outils

Microsoft Office

Reprographics equipment

Description du poste

RRD Company in Los Angeles is seeking an organized office services professional to coordinate team workflow, manage job intake, and ensure high-quality client service. The role involves directing complex tasks, training new staff, and maintaining documentation in a fast-paced environment.

The position offers a competitive hourly wage, regular shifts, and a comprehensive benefits package including medical, dental, and vision coverage, 401(k) with company match, and paid time off.