First Impression Workflow Coordinator

RRD Company; Los Angeles (CA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with company match

Paid time off

Parental leave and adoption assistance

Job summary

RRD Company in Los Angeles is seeking an organized office services professional to coordinate team workflow, manage job intake, and ensure high-quality client service. The role involves directing complex tasks, training new staff, and maintaining documentation in a fast-paced environment.

The position offers a competitive hourly wage, regular shifts, and a comprehensive benefits package including medical, dental, and vision coverage, 401(k) with company match, and paid time off.

Qualifications

• High school diploma or equivalent required.
• At least three years of experience in office services in a large corporate setting.
• Experience directing workflow to meet quick deadlines.
• Proficient with Microsoft Office and office equipment.
• Strong customer service and professional communication skills.

Responsibilities

• Coordinate workflow within the team, prioritizing jobs and delegating duties to associates.
• Assist the team with large or complex jobs and high volumes of requests.
• Ensure outstanding client service and build strong client relationships.
• Escalate operational issues promptly to the lead or manager.
• Produce required reports and manage job intake as prescribed.
• Read and interpret incoming requests and communicate deadlines clearly.
• Direct quality assurance to maintain efficient workflow and client satisfaction.
• Monitor workflow to ensure timely, accurate completion within deadlines.
• Train new employees on policies and procedures.
• Load copiers with paper and toner and maintain logs and documentation.

Skills

Customer service

Attention to detail

Problem solving

Verbal and written communication

Team collaboration

Education

High school diploma or equivalent

Tools

Microsoft Office

Reprographics equipment

Job description

• Compensation: USD 20.53 - USD 28.7 - hourly

Company Description

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Job Description

(* denotes an "essential function")

• Coordinate workflow within the team, prioritizing jobs and delegating duties to associates.
• Assist the team in completing large or more complex jobs (i.e. large numbers of requests or high volumes of incoming/outgoing activities, expansive administrative support requests)
• Ensure team provides outstanding service to client, while building strong customer relationships.
• Immediately escalating operational problems or issues to Lead, Supervisor or Manager.
• Produce required reports on schedule.
• Provide job intake services as prescribed by manager.
• Read, interpret and understand all requests (emails, phone, in-person, and forms).
• Communicate with manager and client on job or deadline issues.
• Conduct and direct quality assurance process to maintain efficient workflow and assure client satisfaction.
• Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines.
• Assess incoming requests selecting the best equipment and/or resources for successful completion
• Make sure team follows standard operating procedures at all times.
• Train new employees on policies and procedures.
• Load copiers with paper and toner as needed.
• Maintain all logs and reporting documentation as required.
• Additional duties may include client or manager requests, such as setting-up conference rooms with audio/visual equipment and/or furniture configuration, mail and messenger services, food and beverage services, assist with reception coverage, manage multiple phone lines and/or visitor check-in.
• Must be able to lift up to 50 lbs. on a regular basis.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Qualifications

High school diploma or equivalent.

Minimum of three years’ experience in office services preferably in a legal, banking or large corporate environment.

Experience directing workflow in an organized manner to meet deadlines occurring quickly and simultaneously.

Intermediate computer skills required, generally using Microsoft Office.

Familiar with procedures supporting service line, such as mail, reprographics, or other administrative support services

Skilled in the use of reprographics equipment, mail, phone and/or digital equipment and other office hardware and/or software, as applicable to service line.

Demonstrates customer service skills needed to maintain effective working relationships with clients and team members through excellent, professional verbal and written communication skills.

Attention to detail with emphasis on accuracy and quality.

Ability to handle sensitive and/or confidential documents and information.

Capable of demonstrating exemplary work ethics and professionalism at all times; maintains professional demeanor and composure at all customer service interactions.

Ability to make independent decisions and use problem-solving skills and in line with appropriate standards/procedures.

Excellent problem-solving skills, with the ability and understanding of when to elevate a problem to a supervisory level.

Must be able to interact effectively with multi-functional and diverse backgrounds in a fast-paced, team environment.

Must be self-motivated with positive can-do attitude.

Additional Information

The salary range for this role at the noted RRD location is $20.53 - $28.70/ hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand‑by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

Shift: Monday - Friday - 9:00am to 6:00pm

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

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