Client-Focused Teller | Training, Growth & Benefits

Community Bank, N.A.; Village of Franklinville (NY); Sur place; USD 23 000 - 30 000; Plein temps

Résumé du poste

Community Bank, N.A. in New York is seeking a Teller to serve as the frontline representative, handling deposits, withdrawals, and routine transactions with accuracy and care.

You will guide customers, promote digital tools, and refer complex needs to the right team members within a collaborative branch environment. The role emphasizes attention to detail, security, and a welcoming customer experience, with a 35-hour work week and competitive benefits.

Qualifications

• Excellent interpersonal, listening, and communication skills with the ability to create positive customer interactions.
• Strong attention to detail with accurate and proficient math skills.
• Comfort using computers, digital tools, and standard office applications; ability to learn and navigate banking systems.

Responsabilités

• Serve as a welcoming and professional first point of contact for customers entering the branch.
• Provide friendly, accurate, and efficient service while processing routine financial transactions, including deposits, withdrawals, payments, and check cashing with verification of customer identity and available funds.
• Engage customers in need-based conversations to understand how the bank can service their transactional needs.
• Identify opportunities to direct customers to appropriate team members for additional services or solutions.
• Educate customers on digital banking tools and self-service options to enhance convenience and confidence.
• Assist with routine inquiries and concerns, escalating more complex issues as appropriate.
• Support lobby management by helping guide customers to the right team member or service area.
• Answer incoming telephone calls promptly and professionally, directing inquiries and providing assistance in accordance with bank standards.

Connaissances

Interpersonal skills

Communication

Attention to detail

Digital banking tools

Customer service

Cash handling

Formation

High School Diploma or GED

Outils

Banking systems

Description du poste

Community Bank, N.A. in New York is seeking a Teller to serve as the frontline representative, handling deposits, withdrawals, and routine transactions with accuracy and care.

You will guide customers, promote digital tools, and refer complex needs to the right team members within a collaborative branch environment. The role emphasizes attention to detail, security, and a welcoming customer experience, with a 35-hour work week and competitive benefits.