Client-Focused Teller & Digital Banking Advocate

Hancock Whitney; Baton Rouge (LA); On-site; USD 19,000 - 28,000; Full time

Job summary

Hancock Whitney in Baton Rouge, LA is seeking a front-line Teller to deliver accurate and efficient client service. You will handle deposits, withdrawals, checks, and loan payments, while promoting digital banking tools and referring clients to partners for financial needs.

The role requires a High School diploma or GED and at least 6 months of cash-handling or teller experience, with preferred sales/referral background. Expect full-time hours, including weekends, in a busy financial center.

Qualifications

• High School diploma or GED required.
• 6 months of cash-handling, retail, or teller experience required.
• Previous sales and referral experience strongly preferred.
• Must comply with all applicable federal, state, and local banking laws and regulations.

Responsibilities

• Deliver exceptional client interactions emphasizing accuracy, speed, problem resolution, risk mitigation, and personalized engagement.
• Handle client transactional needs including deposits, withdrawals, check cashing, money orders, and loan payments.
• Respond to servicing requests such as account maintenance and inquiries, applying product knowledge to resolve issues quickly.
• Build and grow client relationships through in-person and outbound calls.
• Educate clients on digital solutions (mobile, online, ATM banking) to promote self-service adoption.
• Refer clients to internal partners as financial needs are identified.
• Support financial center operations including opening/closing, vault management, and balancing.
• Assist in managing operational loss through fraud detection and overrides as needed.

Skills

Cash handling

Customer service

Sales experience

Banking awareness

Education

High School diploma or GED

Job description

Hancock Whitney in Baton Rouge, LA is seeking a front-line Teller to deliver accurate and efficient client service. You will handle deposits, withdrawals, checks, and loan payments, while promoting digital banking tools and referring clients to partners for financial needs.

The role requires a High School diploma or GED and at least 6 months of cash-handling or teller experience, with preferred sales/referral background. Expect full-time hours, including weekends, in a busy financial center.