Client-Focused Teller: Cash, Service & Sales

First Horizon Bank; Onancock (VA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical with wellness incentives

HSA with company match

Maternity and parental leave

Tuition reimbursement

Mentor program

401(k) with 6% match

Job summary

First Horizon Bank is seeking a teller to handle daily cash transactions, support ATM balancing, and assist customers with routine banking needs. You will process deposits, withdrawals, transfers, and loan payments while ensuring accuracy and security.

The role emphasizes delivering strong client service, learning product knowledge, and referring clients to appropriate banking teams to grow relationships.

Qualifications

• High school diploma or GED required and 6 months of cash handling or teller experience preferred or equivalent combination of education and experience.
• Prior cash handling and basic banking product knowledge are preferred.
• Strong numerical ability and accuracy in transactions.

Responsibilities

• Handle a cash drawer; ensuring proper control of cash drawer; follow all audit and security policies and procedures.
• Process deposits, withdrawals, transfers and loan payment transactions for customers.
• Process miscellaneous transactions (bonds, municipal coupons, money orders, etc.).
• Assist in daily balancing and processing of ATM(s), including the processing of all entries.
• Assist in the verification of deposits in the night and lobby depository.
• Assist with the dual control vault responsibilities.
• Stay informed of all operational updates and changes to ensure compliance with all current guidelines.
• Deliver excellent client experiences consistently and promptly resolve client issues effectively.
• Ensure an excellent overall client experience by assisting clients with select service needs.
• Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning.
• Identify cross selling opportunities and refer clients/prospects to the appropriate team.
• Promote bank products and services to further enhance client relationships.
• Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.

Skills

Cash handling

Customer service

Sales

Compliance

Education

High school diploma or GED

Tools

Microsoft Office Suite

10-key calculator

Coin counter

Job description

First Horizon Bank is seeking a teller to handle daily cash transactions, support ATM balancing, and assist customers with routine banking needs. You will process deposits, withdrawals, transfers, and loan payments while ensuring accuracy and security.

The role emphasizes delivering strong client service, learning product knowledge, and referring clients to appropriate banking teams to grow relationships.