Professional Systems Support Technician

O'Reilly Auto Parts; Kentucky; On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive wages

Paid Time Off

401k with employer contributions

Medical, Dental, Vision Insurance

Flex Spending Account (FSA)

Career growth opportunities

Job summary

O’Reilly Auto Parts is seeking a Professional Systems Support Technician I to provide first-class help to professional customers using web browsers, shop management systems and procurement products for business orders. The role emphasizes system setup, customer training, and online connectivity support.

Responsibilities include diagnosing issues across OS/browser/firewall layers, returning messages, registering new customers, and assisting field teams with electronic offerings.

Qualifications

• College, vocational technical, or on-the-job training on PC’s, operating systems, and Internet Explorer, Mozilla Firefox, Safari, and Chrome.
• Excellent communication and public relation skills.
• Retail sales oriented with prior experience in customer service.
• Basic networking skills (drive mapping, etc).
• Intermediate computer skills (Excel/Word/Internet).
• Ability to multi-task and work well under pressure with customers and team members.

Responsibilities

• Provide help support functions for all products used to connect professional customers to O’Reilly Auto Parts.
• Return phone messages and emails to Professional Customers.
• Support O’Reilly field team needs as it relates to our electronic offering and questions.
• Register new customers for First Call Online web site.
• Diagnose Customer issues with operating systems, browsers and firewalls to restore electronic ordering abilities.
• Maintain a computer log showing equipment failures, software issues, and equipment modifications.
• Participate in training for O’Reilly customers and company personnel as needed.
• Work with customers reviewing/recommending hardware needs and system requirements.
• Work with I.S. and Telecom Departments to resolve/troubleshoot communication issues.
• Work with programmers and customers testing and evaluating software and hardware.
• Performs other duties as assigned.

Skills

Public relations

Communication

Retail customer service

Multi-tasking

Networking basics

Excel

Word

Internet

Education

College/Technical training or on-the-job training

Tools

Excel

Word

Internet

Job description

The Professional Systems Support Technician I provides first class help support to professional customers using web browsers, shop management systems and procurement products to place business to business orders with O’Reilly Auto Parts. Emphasis on system setup, customer training, and the development and maintenance of on-line connectivity.

ESSENTIAL JOB FUNCTIONS

Provide help support functions for all products used to connect professional customers to O’Reilly Auto Parts.

Return phone messages and emails to Professional Customers.

Support O’Reilly field team needs as it relates to our electronic offering and questions.

Register new customers for First Call Online web site.

Diagnose Customer issues with operating systems, browsers and firewalls to restore electronic ordering abilities.

Maintain a computer log showing equipment failures, software issues, and equipment modifications.

Participate in training for O’Reilly customers and company personnel as needed.

Work with customers reviewing/recommending hardware needs and system requirements.

Work with I.S. and Telecom Departments to resolve/troubleshoot communication issues.

Work with programmers and customers testing and evaluating software and hardware.

Performs other duties as assigned.

SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES

Required:

College, vocational technical, or on-the-job training on PC’s, operating systems, and Internet Explorer, Mozilla Firefox, Safari, and Chrome .

Excellent communication and public relation skills.

Retail sales oriented with prior experience in customer service.

Basic networking skills (drive mapping, etc).

Intermediate computer skills (Excel/Word/Internet).

Ability to multi-task and work well under pressure with customers and team members.

O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.

Total Compensation Package:

• Competitive Wages & Paid Time Off

• Stock Purchase Plan & 401k with Employer Contributions Starting Day One

• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)

• Team Member Health/Wellbeing Programs

• Tuition Educational Assistance Programs

• Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer.The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: [e-mail] or call 417-862-2674, ext. 68901, and provide your requested accommodation, and position details.

Consistent with internal policy and applicable law, the Company electronically monitors the use of Company-provided systems, including telephone conversations and transmissions, Internet access and usage, and electronic mail and transmissions. The Company additionally employs video cameras in common internal and external areas.