Automotive Service Advisor - Customer Focused, Paid Training

GreatWater 360 Auto Care; West Chicago (IL); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Front Loaded PTO + 6 paid holidays

Paid Parental Leave (1 week)

Teammate Discounts on services

401(k) Match: 100% of first 3% + 50% +

Health, Dental & Vision Insurance

HSA Match up to $15 per paycheck

Company paid Life Insurance & AD&D ($,

Job summary

GreatWater 360 Auto Care in West Chicago, IL seeks an experienced Service Advisor / Service Writer to bridge customers and technicians, delivering clear recommendations and transforming service visits into positive experiences.

You will greet customers, handle inquiries, sell maintenance services, and document vehicle data in our shop software. Prior experience and strong communication are essential for success.

Qualifications

• 1+ year Service Advisor / Service Writer experience preferred.
• 1+ year sales experience or demonstrated ability to sell services.
• Strong customer service and relationship-building skills.
• Excellent communication and organizational abilities.
• Valid driver’s license with acceptable driving record.

Responsibilities

• Greet customers warmly and provide a friendly, professional experience.
• Answer incoming calls promptly and assist customers with service questions.
• Sell recommended maintenance and repair services.
• Enter and track customer and vehicle information in shop management software.
• Tag vehicles and document service needs upon arrival.
• Build repair estimates and communicate recommendations clearly.
• Obtain customer authorization for repairs.
• Work closely with technicians to review inspection results and service recommendations.
• Assign work orders based on technician availability and skill level.
• Track vehicle progress and maintain clear notes in work orders.
• Notify customers when vehicles are ready and arrange payment and pickup.
• Perform occasional vehicle road tests.
• Assist with general shop operations when needed to support workflow.

Skills

Service advisor experience

Sales experience

Customer service

Communication skills

Organizational skills

Education

High school diploma or GED

Job description

GreatWater 360 Auto Care in West Chicago, IL seeks an experienced Service Advisor / Service Writer to bridge customers and technicians, delivering clear recommendations and transforming service visits into positive experiences.

You will greet customers, handle inquiries, sell maintenance services, and document vehicle data in our shop software. Prior experience and strong communication are essential for success.