Client-Focused Service Advisor

Freedom GMC; Odessa (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, Vision & Dental Insurance

401k

Paid Vacation

Paid Holidays

Job summary

Freedom GMC in Odessa, Texas is seeking a Service Advisor to excel in customer service and act as a liaison between customers and service technicians. Responsibilities include greeting customers, providing accurate repair estimates, upselling services, and maintaining Customer Satisfaction Index scores. Ideal candidates will possess excellent communication skills and a commitment to customer satisfaction. The position offers health, vision, and dental insurance, along with a 401k plan, paid vacation, and paid holidays.

Responsibilities

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs.
• Upsell additional services using low-pressure, high-integrity methods.
• Provide accurate repair/maintenance estimates.
• Adhere to policies on vehicle care and operation.
• Follow up on each repair and keep customers informed of progress.
• Inspect repair quality and ensure all work is complete.
• Notify customers when vehicles are ready for pick up.
• Review and explain repairs and associated costs with customers.
• Handle minor customer concerns and complaints.
• Keep Service Manager informed of all problems and potential problems.
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards.

Job description

Freedom GMC in Odessa, Texas is seeking a Service Advisor to excel in customer service and act as a liaison between customers and service technicians. Responsibilities include greeting customers, providing accurate repair estimates, upselling services, and maintaining Customer Satisfaction Index scores. Ideal candidates will possess excellent communication skills and a commitment to customer satisfaction. The position offers health, vision, and dental insurance, along with a 401k plan, paid vacation, and paid holidays.