Service Advisor-Freedom GMC

Freedom-Gmc; Midland (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health, Vision & Dental Insurance

401k

Paid Vacation

Paid Holidays

Job summary

Freedom GMC in Midland, TX is seeking a Service Advisor to excel in customer service, greet guests, and coordinate appointments. You will bridge customers and service technicians to ensure needs are understood and met.

You will present repair estimates, upsell services with integrity, and track progress while maintaining high CSI scores. Join a team focused on quality service and customer care.

Qualifications

• Experience delivering high-quality customer service in an automotive setting.
• Ability to greet guests and schedule appointments efficiently.
• Act as liaison between customers and service technicians.
• Upsell additional services with integrity.
• Provide accurate repair estimates and communicate costs clearly.
• Maintain CSI scores and customer satisfaction.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to customers and translate repair needs to techs.
• Upsell additional services with low-pressure methods.
• Provide accurate repair/maintenance estimates.
• Adhere to policies on vehicle care and operation.
• Follow up on each repair and inform customers of progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure completion.
• Notify customers when vehicles are ready for pick up.
• Review and explain repairs and costs.
• Handle customer concerns and complaints.
• Keep Service Manager informed of problems.
• Maintain CSI scores.

Skills

Customer service

Guest greeting

Appointment scheduling

Communication

Tools

CRM software

Dealer management system

Job description

Service Advisor - Freedom GMC

We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments, and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.

Job Responsibilities

• Greet service department customers promptly and courteously-attitude is everything!


• Listen to customers and clearly translate repair needs to techs


• Upsell additional services using low-pressure, high-integrity methods


• Provide accurate repair/maintenance estimates


• Adhere to policies on vehicle care and operation


• Follow up on each repair and keep customers informed of progress


• Sell and manage extended warranties


• Inspect repair quality and ensure all work is complete


• Notify customers when vehicles are ready for pick up


• Review and explain repairs and associated costs with customers


• Handle minor customer concerns and complaints


• Keep Service Manager informed of all problems and potential problems


• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Benefits

In addition to career-long personal development, our associates enjoy several benefits, including:

• Health, Vision & Dental Insurance


• 401k


• Paid Vacation


• Paid Holidays!

AboutUs

Welcome to Freedom GMC! We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are of the highest quality and ideal for our client's life needs. From the moment you walk into our showroom, you'll know our commitment to our employees is second to none. Our Dealership is interested in finding talented individuals that are looking for a rewarding and challenging career in the automotive industry. We have varied career opportunities, ranging from Sales to Service to Management.