Service Advisor-Freedom GMC

Freedom GMC; Odessa (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, Vision & Dental Insurance

401k

Paid Vacation

Paid Holidays

Job summary

Freedom GMC in Odessa, Texas is seeking a Service Advisor to excel in customer service and act as a liaison between customers and service technicians. Responsibilities include greeting customers, providing accurate repair estimates, upselling services, and maintaining Customer Satisfaction Index scores. Ideal candidates will possess excellent communication skills and a commitment to customer satisfaction. The position offers health, vision, and dental insurance, along with a 401k plan, paid vacation, and paid holidays.

Responsibilities

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs.
• Upsell additional services using low-pressure, high-integrity methods.
• Provide accurate repair/maintenance estimates.
• Adhere to policies on vehicle care and operation.
• Follow up on each repair and keep customers informed of progress.
• Inspect repair quality and ensure all work is complete.
• Notify customers when vehicles are ready for pick up.
• Review and explain repairs and associated costs with customers.
• Handle minor customer concerns and complaints.
• Keep Service Manager informed of all problems and potential problems.
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards.

Job description

Service Advisor – Freedom GMC

We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments, and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.

Job Responsibilities

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Upsell additional services using low-pressure, high-integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progressSell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Benefits

• Health, Vision & Dental Insurance
• 401k
• Paid Vacation
• Paid Holidays