Client-Focused Sales Support Pro

TELUS Digital AI Data Solutions; Grand Rapids (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

WXMI in Grand Rapids, MI is seeking a Sales Support Specialist to back our dynamic sales team. You’ll work directly with clients, support account executives, and help ensure advertising campaigns run smoothly for local businesses.

Responsibilities include handling ad materials, pricing, billing, ad copy input, and generating sales reports, while maintaining top-notch customer service and teamwork.

Qualifications

• High school diploma or equivalent.
• 2+ years in administrative or sales support or a related field preferred.

Responsibilities

• Contacts clients about ad materials, pricing, billing or upsell opportunities.
• May input ads into the ad order system.
• Assist in collecting and composing ad copy, maintaining account base and high customer service.
• Work with order entry, traffic and layout to meet clients' advertising schedules.
• Calculate and communicate rate packages to clients and prospects.
• Assist Sales manager on special project details including production schedule and rate authorization.
• Facilitate and process sales presentations.
• Generate sales reports.
• Identify and correct billing errors before month end.
• Input client billing adjustments within the same month as disputes.
• Attend sales training and planning meetings.
• Research problems with accounts and troubleshoot to a satisfactory resolution.
• Handle daily clerical tasks and quoting rates to customers.

Skills

Customer service

Sales data analysis

Report writing

Communication skills

Team player

MS Office

Education

High school diploma

Tools

Ad order entry

CRM software

Excel

Outlook

Job description

WXMI in Grand Rapids, MI is seeking a Sales Support Specialist to back our dynamic sales team. You’ll work directly with clients, support account executives, and help ensure advertising campaigns run smoothly for local businesses.

Responsibilities include handling ad materials, pricing, billing, ad copy input, and generating sales reports, while maintaining top-notch customer service and teamwork.