Sales Support Assistant II

TELUS Digital AI Data Solutions; Grand Rapids (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

WXMI in Grand Rapids, MI is seeking a Sales Support Specialist to back our dynamic sales team. You’ll work directly with clients, support account executives, and help ensure advertising campaigns run smoothly for local businesses.

Responsibilities include handling ad materials, pricing, billing, ad copy input, and generating sales reports, while maintaining top-notch customer service and teamwork.

Qualifications

• High school diploma or equivalent.
• 2+ years in administrative or sales support or a related field preferred.

Responsibilities

• Contacts clients about ad materials, pricing, billing or upsell opportunities.
• May input ads into the ad order system.
• Assist in collecting and composing ad copy, maintaining account base and high customer service.
• Work with order entry, traffic and layout to meet clients' advertising schedules.
• Calculate and communicate rate packages to clients and prospects.
• Assist Sales manager on special project details including production schedule and rate authorization.
• Facilitate and process sales presentations.
• Generate sales reports.
• Identify and correct billing errors before month end.
• Input client billing adjustments within the same month as disputes.
• Attend sales training and planning meetings.
• Research problems with accounts and troubleshoot to a satisfactory resolution.
• Handle daily clerical tasks and quoting rates to customers.

Skills

Customer service

Sales data analysis

Report writing

Communication skills

Team player

MS Office

Education

High school diploma

Tools

Ad order entry

CRM software

Excel

Outlook

Job description

Are you passionate about delivering exceptional customer service while supporting a dynamic sales team? WXMI, the E.W. Scripps Fox affiliate in Grand Rapids, is seeking a detail-oriented Sales Support Specialist who will be the backbone of our sales operations. This role offers an exciting opportunity to work directly with clients, support account executives, and ensure seamless advertising campaigns that help local businesses thrive.

WHAT YOU'LL DO:

• Contacts clients as needed regarding ad materials, pricing, billing or special upsell opportunities.
• May input ads into the ad order system.
• Assists in collecting and composing ad copy, maintaining account base and ensuring high customer service.
• Works closely with order entry, traffic and layout as needed to ensure clients advertising schedules are met.
• Calculate and have the ability to communicate rate packages to client and prospects.
• Assists Sales manager on all special project details including but not limited to production schedule, rate authorization and communication.
• Facilitate & process sales presentations.
• Generate sales reports.
• Identify and correct any billing errors or issues prior to end of month.
• Correctly input client billing adjustments within the same month as dispute identified.
• Attend sales training and planning meetings.
• Research problems that develop with accounts and troubleshoot the issue developing a satisfactory conclusion for the property and the customer needs.
• Handles the daily general clerical functions such as filing, answering phones, creating correspondence and calculating rates to quote to customers when they call.
• Arranges and distributes various advertising materials and sales reports to the proper areas in a timely manner.
• Provide exemplary customer assistance.
• Adheres to company policy and assigned standards of performance.
• Other duties as assigned.

WHAT YOU'LL NEED:

• High school diploma or equivalent required
• Generally 2+ years of experience in administrative or sales support or a related field preferred

WHAT YOU'LL BRING:

• Strong customer service skills
• The ability to read, analyze, and interpret sales demographics information and creative layouts
• Must have the ability to generate reports, business correspondence, and presentations
• Strong communication skills and the capability to effectively respond to questions from managers, colleagues and customers
• Must have the ability to calculate figures related to the advertising rate packages
• Proficient use of Microsoft Office (Excel, Word, Outlook)
• Must have the ability to learn new software programs such as ad order entry and customer relations management software
• Must have good organizational skills and the ability to meet deadlines
• Communicate and work as a team player both internally and externally

WHERE YOU'LL LIVE, WORK AND PLAY:

Grand Rapids, Michigan offers the perfect blend of urban energy and natural beauty. As Michigan's second-largest city, Grand Rapids boasts a thriving downtown with an impressive food scene, world-class breweries, and vibrant arts culture - including the renowned ArtPrize competition. The city sits along the scenic Grand River with easy access to Lake Michigan's stunning shorelines just 30 minutes away. Outdoor enthusiasts will love the area's abundant parks, trails, and four distinct seasons offering everything from summer water sports to winter skiing.