Compassionate Client Support Specialist for Senior Services

Meals On Wheels Western Michigan; Grandville (MI); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

403(b) matching

Health Savings Account

Flexible Spending Account

Paid Time Off

Paid holidays

Employee Assistance Program

Job summary

Meals on Wheels Western Michigan is seeking a Client Support Specialist to join our clerical team in Grandville, MI. This full-time role focuses on delivering exceptional service to seniors and their families through phone and email support, while accurately documenting client interactions in our database.

You will align with our mission to fight hunger and contribute to a supportive community. The position offers competitive compensation and benefits starting on day one, with opportunities for

Qualifications

• 1 year experience with elderly clients
• 1 year phone-based client service
• Experience documenting client interactions is a plus

Responsibilities

• Provide outstanding customer phone and email support to seniors and their families
• Accurately document client interactions using the company database
• Collaborate with team members to provide excellent customer service
• Contribute to a positive team environment focused on community well-being
• Align with the organization's mission and values

Skills

Phone-based client service

Customer service

Documentation

Job description

Meals on Wheels Western Michigan is seeking a Client Support Specialist to join our clerical team in Grandville, MI. This full-time role focuses on delivering exceptional service to seniors and their families through phone and email support, while accurately documenting client interactions in our database.

You will align with our mission to fight hunger and contribute to a supportive community. The position offers competitive compensation and benefits starting on day one, with opportunities for