Client-Focused Property Manager — Growth & ROI

Gcrealtyinc; Roselle (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Monthly bonus

Book club

Referral bonus

PTO 2 weeks

Birthday day off

Paid holidays

Health coverage

401(k)

Life/AD&D/Disability/Accident/Health F

Job summary

GC Realty & Development, LLC is seeking a proactive Property Manager to deliver a remarkable experience to property owners. You will manage onboarding, financial reviews, and owner approvals while coordinating with leasing, maintenance, and finance teams.

As the company scales from 1,500 to over 3,500 doors, this role offers real growth potential. Strong communication, negotiation, and compliance are essential, with a focus on timely responses and high owner satisfaction.

Qualifications

• 2+ years of property management experience in multi-family and/or single-family homes.
• Deep understanding of property management operations, including leasing, maintenance, resident relations, and financial management.
• Awareness of local, state, and federal regulations affecting property management, including the Chicago Residential Landlord Tenant Ordinance (CRLTO) and Cook County Residential Tenant Landlord Ordinance (CCRLTO).
• Working knowledge of major property components (HVAC, roofing, plumbing, electrical), their costs, and replacement methods, with the ability to help clients budget for capital improvements.
• Confidence asking contractors and maintenance staff the right questions to make informed repair‑or‑replace recommendations.
• Strong negotiation skills and the ability to handle difficult conversations with empathy and clarity.
• Ability to stay calm, positive, and decisive in a fast-paced environment while meeting critical deadlines.
• Collaborative mindset for working with leasing, maintenance, and financial teams.
• High school diploma or equivalent required, Bachelor's degree preferred.
• Active IL Real Estate Broker's license preferred but not required.

Responsibilities

• Deliver the GC Realty Experience: Ensure every client interaction reflects our standards, delivering the right solution the first time and being easy to do business with.
• Communicate Fast: Respond to all client email, phone, and text communication within 2 hours, striving for first-call resolution.
• Lead Quarterly Check‑Ins: Hold quarterly check‑in calls with clients to review their properties and address concerns.
• Communicate Proactively: Follow a monthly calendar of 14 key touchpoints, including inspections and tenant delinquency, so clients are always informed.
• Review Financials: Analyze property financials and ROI to give clients clear, accurate insights. Handle client concessions up to $250 and manage statement corrections.
• Onboard New Clients: Guide new clients through onboarding by establishing their needs, setting expectations, and sending initial communication for a smooth start.
• Manage Client Collections: Advise clients on payment options and strategies, keeping payments timely while maintaining trust through transparent communication.
• Secure Owner Approvals: Obtain owner approvals for work orders and turnovers, making sure every action aligns with the owner's expectations.
• Manage Vacant Units: Communicate weekly with the leasing team on vacancies, and coordinate video calls with leasing agents after 7 days without applications to strategize on filling the unit.
• Negotiate Renewals: Work with residents on renewals and credits to reach outcomes that benefit both the client and the resident.

Skills

Property management

Negotiation

Client relations

Budgeting

Communication

Regulatory compliance

Time management

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

GC Realty & Development, LLC is seeking a proactive Property Manager to deliver a remarkable experience to property owners. You will manage onboarding, financial reviews, and owner approvals while coordinating with leasing, maintenance, and finance teams.

As the company scales from 1,500 to over 3,500 doors, this role offers real growth potential. Strong communication, negotiation, and compliance are essential, with a focus on timely responses and high owner satisfaction.