Client-Focused Personal Lines Account Associate

Priority Dispatch Corp.; Media (Delaware County); On-site; USD 42,000 - 60,000; Full time

Job summary

Priority Dispatch Corp. in Media, PA is seeking an Account Associate to provide administrative and customer service support to the Personal Lines Department. You will work with Account Managers to ensure efficient day-to-day operations and maintain accurate policy documentation.

You will process policy changes, monitor billing inquiries, assist with remarketing, and review new/renewal policies for accuracy while supporting client retention efforts and new business opportunities.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Excellent written and verbal communication skills.
• Strong organizational and time-management abilities with multitasking.

Responsibilities

• Process policy changes, including mortgagee updates, with carriers.
• Monitor late payments, billing inquiries, underwriting requests, and policy-related issues.
• Assist with remarketing existing policies as needed.
• Review new and renewal policies for accuracy and completeness.
• Support client retention efforts and assist with new business opportunities.
• Communicate with clients, carriers, mortgage companies, and third parties regarding policy activity.
• Prepare, distribute, and follow up on applications and client documents.
• Maintain accurate client records in the agency mgmt system and process renewals, policy binders, ID cards, and invoices.

Skills

Written communication

Verbal communication

Organizational skills

Time management

Multitasking

Attention to detail

Customer service

Teamwork

Initiative

Education

High school diploma or equivalent

College degree preferred

Job description

Priority Dispatch Corp. in Media, PA is seeking an Account Associate to provide administrative and customer service support to the Personal Lines Department. You will work with Account Managers to ensure efficient day-to-day operations and maintain accurate policy documentation.

You will process policy changes, monitor billing inquiries, assist with remarketing, and review new/renewal policies for accuracy while supporting client retention efforts and new business opportunities.