Client-Focused Personal Banker

PNC Financial Services Group, Inc.; Silver Spring (MD); On-site; USD 50,000 - 83,000; Full time

Benefits offered by this job

Medical/prescription coverage

Dental and vision options

Life insurance

Disability protection

401(k) with PNC match

Pension and stock purchase plans

Dependent care reimbursement

Parental leave

Job summary

PNC Financial Services Group, Inc. is seeking a Personal Banker based in Washington DC at the PNC Place Branch.

The role focuses on acquiring and deepening the customer base through proactive sales and service, delivering a differentiated customer experience, and leveraging ecosystem partnerships. You will drive proactive sales conversations, educate customers on PNC solutions, and manage risks while supporting daily branch operations.

Qualifications

• Associates or equivalent degree with related experience or product knowledge.
• Typically requires 3+ years experience in a banking/retail role.
• In lieu of a degree, a comparable combination of education, certification, and experience may be considered.

Responsibilities

• Acquire and deepen branch customer base through proactive sales and service.
• Manage customer experience to improve financial wellbeing and loyalty.
• Collaborate with ecosystem partners to grow share of wallet.
• Drive sales conversations through a defined process and outbound calls.
• Educate customers on PNC solutions and technology tools.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Banking Products

Digital Awareness

Effective Communications

Managing Priorities

Matrix Management

Problem Solving

Prospecting

Retail Lending

Selling

Understanding Needs

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Personal Banker based in Washington DC at the PNC Place Branch.

The role focuses on acquiring and deepening the customer base through proactive sales and service, delivering a differentiated customer experience, and leveraging ecosystem partnerships. You will drive proactive sales conversations, educate customers on PNC solutions, and manage risks while supporting daily branch operations.