Client-Focused Late-Stage Collections Specialist

KeyBank; Brooklyn (OH); On-site; USD 26,000 - 34,000; Full time

Job summary

KeyBank, part of KeyCorp, seeks a Late-Stage Collections Specialist in Brooklyn, OH. This entry-level role involves phone-based client advisement to resolve delinquencies while delivering professional service. Training and coaching are emphasized as you grow within the team.

The position requires strong communication and negotiation skills, with a focus on teamwork, accuracy, and customer-focused problem solving in a fast-paced environment. Training is on-site, with evolving in-office scheduling.

Qualifications

• Minimum 1 year of customer service experience required.
• Strong negotiation skills and communication skills to highlight the benefits of customers paying their debt.
• Excellent verbal and written communication skills.
• Strong interpersonal and leadership abilities.
• Ability to work independently and as part of a team.
• Analytical skills for research and problem solving.
• Demonstrated ability to handle multiple tasks accurately.

Responsibilities

• Communicate with clients primarily by phone to help resolve account delinquencies.
• Provide courteous and effective service, offering solutions to bring accounts current.
• Handle high transaction volumes accurately and efficiently.
• Meet established production goals and deadlines.
• Manage and diffuse challenging client situations independently.
• Collaborate as part of a team and assist in training new staff as needed.

Skills

Customer service

Negotiation

Communication

Teamwork

Attention to detail

Problem solving

Leadership abilities

Education

High School Diploma or GED

Job description

KeyBank, part of KeyCorp, seeks a Late-Stage Collections Specialist in Brooklyn, OH. This entry-level role involves phone-based client advisement to resolve delinquencies while delivering professional service. Training and coaching are emphasized as you grow within the team.

The position requires strong communication and negotiation skills, with a focus on teamwork, accuracy, and customer-focused problem solving in a fast-paced environment. Training is on-site, with evolving in-office scheduling.