Client-Focused IT Support Specialist

Hi! Tech; New York (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Generous paid time off

Full benefits package

Job summary

Hi! Tech in New York City is seeking a Technical Support Specialist to diagnose, troubleshoot, and resolve complex IT issues across macOS, Windows, and Chrome OS.

You will support clients with hardware, software, and network systems, while maintaining clear communication and delivering practical solutions. You will collaborate with AV, Network, and IT teams, create and refine SOPs, and contribute to project deployments.

Qualifications

• Strong communication with clients and team members
• Proactive problem solving in IT environments
• Ability to translate technical concepts for non-technical audiences

Responsibilities

• Diagnose, troubleshoot, and resolve IT hardware, software, and network issues on-site and remotely
• Provide end-user training and guidance on IT systems and applications
• Collaborate with on-site teams and external contractors to implement solutions
• Maintain documentation and SOPs; assist in procurement and RMAs
• Configure and administer SaaS apps (G Suite, Slack, etc.) and manage device enrollment/assets

Skills

Communication

Problem solving

Customer focus

Self-motivation

Tools

G Suite

Dropbox

Slack

Jamf

Atlassian Suite

1Password

OneLogin

Active Directory

Job description

Hi! Tech in New York City is seeking a Technical Support Specialist to diagnose, troubleshoot, and resolve complex IT issues across macOS, Windows, and Chrome OS.

You will support clients with hardware, software, and network systems, while maintaining clear communication and delivering practical solutions. You will collaborate with AV, Network, and IT teams, create and refine SOPs, and contribute to project deployments.