Client-Focused Funeral Sales Counselor

Service Corporation International; Goodlettsville (TN); On-site; USD 50,000 - 100,000; Full time

Job summary

Service Corporation International in Goodlettsville, TN is seeking a Family Service Counselor to generate revenue and serve families with compassionate, personalized service. This role emphasizes lead generation, relationship building, and collaborating with funeral directors and staff to provide high-quality support.

It requires strong communication and a customer-focused mindset. You will work flexible hours, build trusted client relationships, and coordinate appointments while promoting

Qualifications

• High school diploma or equivalent.
• 1-2 years of college or an equivalent of education and experience.
• 1-2 years of customer service or sales industry experience preferred.

Responsibilities

• Lead generation: prospecting, referrals, and daily activity tracking.
• Build relationships with families through empathetic, timely service.
• Collaborate with funeral directors and staff to ensure seamless service.
• Prepare for appointments and manage customer questions with professionalism.
• Follow up on family concerns and encourage referrals.

Skills

Customer service

Sales experience

Communication skills

Education

High school diploma

1-2 years of college

Tools

CRM software

Computer literacy

Job description

Service Corporation International in Goodlettsville, TN is seeking a Family Service Counselor to generate revenue and serve families with compassionate, personalized service. This role emphasizes lead generation, relationship building, and collaborating with funeral directors and staff to provide high-quality support.

It requires strong communication and a customer-focused mindset. You will work flexible hours, build trusted client relationships, and coordinate appointments while promoting